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Hi Our C410a All in one tells me ink print failure and went

 

Customer Question

Hi Our C410a All in one tells me ink print failure and went to allingh print heads after installing new cartridges and twice failed to allingh.

Roly XXXXXXXXX@XXXXXX.XXX

 

Optional Information:
Computer OS: Windows Vista
Browser: Chrome

Already Tried:
Turning off remove power source.

Submitted: 339 days and 11 hours ago.
Category: Printers
Value: NZ$59
Status: CLOSED

Accepted Answer

Picture
Expert:  printerexpert replied 339 days and 10 hours ago.


printerexpert :

Hi,

printerexpert :

the error must be ink system failure

printerexpert :

can you tell me the exact error message and code you get?

printerexpert :

If you have an alphanumeric A code containing letters and numbers. error message that includes the words ‘Ink System Failure,'

printerexpert :

Removable printheads have a latch on the side of the printhead carriage. If you do not see a latch.

printerexpert :

Full Size Image

printerexpert :

Full Size Image

printerexpert :

tell me the exact error message and code you get.

Customer :

Ink system failure

printerexpert :

any error code along with the message

Customer :

ink system failure Latch on side

printerexpert :

ok

printerexpert :

Follow these steps to resolve the issue of 'Ink System Failure'

Customer :

hpqhvind

printerexpert :

The ink system can fail if the cartridges in the printer are installed incorrectly, if the ink in the cartridge is low or out, or if the cartridges are damaged or not correctly vented. Follow these steps to check the cartridges thoroughly and resolve any issues you might find

printerexpert :
The error prevents you from checking ink levels using the HP software. However, this error can be caused by a low or empty cartridge. If the Ink Alert message displayed before the error occurred, replacing the cartridge might resolve the issue.
printerexpert :

Make sure the cartridges are installed correctly

  1. Turn on the printer
  2. Lift the cartridge access door to open it.
  3. To remove the cartridge, press the tab on the front of the cartridge to release it, and then remove it from the slot.
printerexpert :

Examine the vent area, which is located on top of the cartridge, next to the HP logo

printerexpert :

Full Size Image

If an orange tab is attached to any cartridge, remove it.
printerexpert :

If any of the cartridges have clogged vents, use a pin to clean the vents

printerexpert :

Full Size Image

printerexpert :

correct vented picture

printerexpert :

Full Size Image

printerexpert :

Vent clogged with adhesive

printerexpert :
Using the colored shape icons for help, slide each cartridge into the correct empty slot, and then press down until the cartridge snaps firmly into place in the slot.
printerexpert :

Snap the cartridge into place

printerexpert :
  • Close the cartridge access door.
  • Check the product control panel display.
    • If the error message has disappeared , try printing to check the print quality. If the print quality is acceptable, the issue is resolved and there is no need to continue troubleshooting.
      If the print quality is not acceptable , continue to the next step to use the automatic printhead cleaning utility.
    • If the error message persists let me know
  • Customer :

    okay

    printerexpert :

    If you have a follow-up question, please remember that there might be a delay between your follow up questions and my answers as I may be helping others or i am not online.

    If I have adequately answered your question, I would appreciate it if you would please click the GREEN ACCEPT button so that I receive credit for my work; otherwise, though you have made a deposit, I do not receive credit.

    If you need additional clarification on this question after clicking ACCEPT, please do not hesitate click the "Reply to expert" button to reply me and I will be happy to do what I can to help you further. Thanks for allowing me to be of service to you.

    printerexpert :

    Use the automatic printhead cleaning utility

    1. Make sure that plain white U.S. letter or A4 size paper is loaded in the tray.
    2. On the product control panel, touch the Setup icon. .
    3. Touch Tools , and then touch Clean Printhead . The product cleans the printheads, and then prints a test page.
    • If the print quality is acceptable on the test page then there is no need to continue to troubleshoot.
    • If the print quality is not acceptable, repeat the automatic printhead cleaning procedure again. you may try 4 times max.

    Expert TypePrinterExprt
    Category: Printers
    Pos. Feedback: 88.1 %
    Accepts: 1098
    Answered: 5/7/2012

    Experience: Expert in all major brands and models.

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