I have a MFC-490CW. Won't print Black even after changing cartredge, Prints all other colors. Harry Haon - XXX-XXX-XXXX
change black ink
Hi. I am Rick. I will be your Printer Professional.
When you attempt to print in black do the pages come out totally blank?
pages come out blank unless there is some color which prints clearly
Ok. When this happens there are only a few things that can cause it. Try removing the black cartridge and then use a q-tip and some alcohol or warm water, clean te contact points on both the cartridge and in the carrier. When you get everything dry put the cartridge back in and see i it helps. Let me know if this helps.
Its 11:50 here and I'm going to store to get Q-tips and then I'll try cleaning contacts. I'll check back with you in about 20 minutes. Where are the contacts?
They are little rows of either copper or silver dots on te back of the cartridge and inside the carrier.
I'm back. I'm not sure I found dots on either cartridge or carrier but I swabbed around and it made no difference. If I press Black Start comes out blank, If I press Color Start what was black on original comes out blue.
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Welcome to JustAnswer.comMy name is XXXXX XXXXX X am one of the experts who will be assisting you today! We need to tell the machine to clean its printhead internally.. This can be done as follows.
5 Years in The US ARMy as a Network Switching Systems Operator