How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Printer Expert Your Own Question

Printer Expert
Printer Expert, Printer Pro
Category: Printers
Satisfied Customers: 2126
Experience:  Expert in all major brands and models.
Type Your Printers Question Here...
Printer Expert is online now
A new question is answered every 9 seconds

I have a problem with my HP printer which will not print black

Resolved Question:

I have a problem with my HP printer which will not print black even though I have just changed the black ink cartridge. Can you help please?
Submitted: 2 years ago.
Category: Printers
Expert:  Printer Expert replied 2 years ago.

printerexpert :

Welcome to the justanswer chat support, let me know what model number is XXXXX hp printer having problem with.

Customer:

deskjet 3070A

printerexpert :

let me give you the solution then i will release the button lock

Customer:

ok

Customer:

are you there?

printerexpert :

yes

printerexpert :

please open the cover

printerexpert :

and remove the cartridges

Customer:

all of them?

Customer:

or just the black one?

printerexpert :

all of them

Customer:

ok, done

printerexpert :

Locate the vent area on the top of the cartridge.

printerexpert :

If an orange pull tab is still attached, remove it

printerexpert :

or If a vent is clogged, clean it carefully with a pin.

Customer:

by vent, do you mean where the strip of shiny paper on the thin top of each cartridge is, with a sort of T shape above it where the paper was stripped off when I first bought the cartridges?

printerexpert :

Full Size Image

printerexpert :

check the picture

printerexpert :

Unclogged vent

Customer:

ok thanks I understand. I will try with all 4 of them. Hang on.

printerexpert :

Full Size Image

printerexpert :

clogged vent

printerexpert :
With the nozzle and contacts facing down, slide the cartridge into its slot. Press down on the cartridge until it clicks into place.
printerexpert :

  • Repeat these steps to inspect the vents on each of the cartridges.






    • If these steps resolved the issue , there is no need to continue troubleshooting.



    • If the issue persists




    printerexpert :

    Clean the cartridges

    Customer:

    done that, doesn't seem to be blocked on any of them. The new black ink I bought only arrived today. I had previously had the same trouble with a copy black ink bought from another company, which I returned, thinking it was the ink. Now with a new HP ink, and the same problem, guess it must be the printer ( which is also quite new)

    printerexpert :
    If you found defects on the print quality diagnostic report, follow these steps to run a utility to clean the cartridges.




    1. Make sure that plain white U.S. letter or A4 size paper is loaded in the tray.



    2. From the control panel home screen, press the Setup button ( ).



    3. Press the button ( ) next to the Down Arrow ( ) to select Tools , and then press the button ( ) next to OK .



    4. With Clean Printhead selected, press the button ( ) next to OK . The product cleans the cartridges, and then prints a test page.



    5. Review the print quality on the test page. If the print quality is unacceptable, press the button ( ) next to OK to run a second-level clean. If the print quality is acceptable, press the Cancel button.








    • If these steps resolved the issue , there is no need to continue troubleshooting. The following precautions might help avoid the issue in the future.




      • Avoid leaving unprotected cartridges out of the product for an extended period of time.



      • Always use the power button to turn the product off. This protects the cartridges from exposure to air.







    printerexpert :

    let me know how it goes

    Customer:

    hang on, it will take me a few minutes to follow the above instructions. When I originally said I printed a test print, what I meant is I printed a random sheet from my Word documents. I will follow your instructions now, please wait a few minutes.

    printerexpert :

    take your time

    printerexpert :

    and let me know

    Customer:

    On the control panel home screen there is no 'set up' or picture of a spanner. I am using Windows 7 professional. Can you tell me where else to look for the set up button please?

    printerexpert :

    From the control panel home screen on the printer not on the computer

    Customer:

    oh. On the printer there is only a little window which says copy scan quick forms.

    printerexpert :

    is it Deskjet 3070A e-All-in-One Printer Series

    Customer:

    ok, I see it now. The spanner is not on the little screen but next to it, printed on the printer itself. I never knew what it was for, and have never used it. And yes, it's a scanner and copier as well which I suppose means it is an all in one printer

    Customer:

    Ok, made that work. It has done a test print with blocks of colour ( expensive!) but there is no black block of colour at all. Should there be?

    Customer:

    There was no problem with the colour inks before I contacted you, just the black

    printerexpert :

    ok

    printerexpert :

    Now follow these steps

    printerexpert :
    Follow these steps to align the product if you found defects on the print quality diagnostic report.




    1. Make sure that plain white U.S. letter or A4 size paper is loaded in the tray.



    2. From the control panel home screen, press the Setup button ([IMAGE][SRC][/SRC][ALT][/ALT][WIDTH]100[/WIDTH][HEIGHT]100[/HEIGHT][STYLE][/STYLE][/IMAGE] ).



    3. Press the button ([IMAGE][SRC][/SRC][ALT][/ALT][WIDTH]100[/WIDTH][HEIGHT]100[/HEIGHT][STYLE][/STYLE][/IMAGE] ) next to the Down Arrow ([IMAGE][SRC][/SRC][ALT][/ALT][WIDTH]100[/WIDTH][HEIGHT]100[/HEIGHT][STYLE][/STYLE][/IMAGE] ) to select Tools , and then press the button ([IMAGE][SRC][/SRC][ALT][/ALT][WIDTH]100[/WIDTH][HEIGHT]100[/HEIGHT][STYLE][/STYLE][/IMAGE] ) next to OK .



    4. Press the button ([IMAGE][SRC][/SRC][ALT][/ALT][WIDTH]100[/WIDTH][HEIGHT]100[/HEIGHT][STYLE][/STYLE][/IMAGE] ) next to the Down Arrow ([IMAGE][SRC][/SRC][ALT][/ALT][WIDTH]100[/WIDTH][HEIGHT]100[/HEIGHT][STYLE][/STYLE][/IMAGE] ) to select Align Printhead , and then press the button ([IMAGE][SRC][/SRC][ALT][/ALT][WIDTH]100[/WIDTH][HEIGHT]100[/HEIGHT][STYLE][/STYLE][/IMAGE] ) next to OK . The product aligns the cartridges, and then prints an alignment page.



    5. Lift the scanner lid, and then place the alignment page with the printed side down on the scanner glass. Position the corner of the page in the front right corner of the glass.



    printerexpert :
    Follow these steps to align the product if you found defects on the print quality diagnostic report.




    1. Make sure that plain white U.S. letter or A4 size paper is loaded in the tray.



    2. From the control panel home screen, press the Setup button ( ).



    3. Press the button ( ) next to the Down Arrow ( ) to select Tools , and then press the button ( ) next to OK .



    4. Press the button ( ) next to the Down Arrow ( ) to select Align Printhead , and then press the button ( ) next to OK . The product aligns the cartridges, and then prints an alignment page.



    5. Lift the scanner lid, and then place the alignment page with the printed side down on the scanner glass. Position the corner of the page in the front right corner of the glass.



    printerexpert :

    Place the alignment page on the scanner glass



  • Close the scanner lid, and then press the button ( ) next to OK on the control panel. The product scans the alignment page.



  • When the Alignment successful message displays on the control panel, press the button ( ) next to OK to complete the alignment.






    • If these steps resolved the issue or not let me know




    Customer:

    Please can you just answer my question - should the test print page also have a black ink square like the coloured ones? The problem is not the coloured inks! I already did an alignment page printout while I was waiting. It has printed only blue and red, nothing else.I don't kniw what to look for. Is this what an alignment page print out should look like?

    printerexpert :

    yes

    printerexpert :

    it should

    printerexpert :

    if not then follow the steps further

    Customer:

    but should the test page print out have a black square on it? It only has 6 coloured squares, the 3 ink colours and 3 other coloured squares which I presuem are combination colours, but no black square

    Customer:

    if the alignment page that i have printed has only blue and red on it like mine has, how do I know if the black is working again? I don't think it's out of alignment, it just won't print black.

    printerexpert :

    yes

    printerexpert :

    it should have black

    printerexpert :

    Full Size Image

    printerexpert :

    like this

    Customer:

    Actually the test page printed out for me as 6 separate colour blocks, not stacked up like your image, but I guess the idea is the same. But no black at all. I have just tried to print a short piece of writing ( a Word doc) and it still will not print black.

    printerexpert :

    that is why i gave you further steps to follow

    printerexpert :

    afer head allignment if still the black is not printing then your cartridge is bad

    printerexpert :

    do you have the old black cartridge

    printerexpert :

    if yes shake it a bit and try to print black from the old one

    Customer:

    yes, but I did do an alignment page, as I said, it printed just blue and red. I still don't know what an alignment page printout should look like, so I don't know if this is normal or not. I put it on the scanner and scanned it. There no message saying alignment successful. It was just like any ordinary scan.

    printerexpert :

    it will look like this

    Customer:

    I just bought new HP black ink. The old ink was virtually out of ink. The one I had from another online seller before this new one was a copy ink, but I have used this company before ( thoguh for a different printer). Does this model of HP (deskjet 3070A) allow the use of copy inks? HP inks are so outrageously expensive.

    printerexpert :

    Full Size Image

    printerexpert :

    but not jaggery like this should be straight

    Customer:

    It didn't look like that at all. It's little square dots printed across the page rather than up and down in lines, and there are only 2 colours, as i said

    Customer:

    I'll try doing alignment again, hang on

    printerexpert :

    its the same

    printerexpert :

    did you try

    printerexpert :

    the old cartridge

    Customer:

    I threw it away. It has taken nearly 2 weeks to get this printer working again, as I had ti wait for the first company's black ink to arrive, then the second company's black ink to arrive, and the bin has been emptied since themn. And now i have a new genuone HP black cartridge that still won't print black. How can the printer print colour and not the black?

    printerexpert :

    ok

    Customer:

    I have a new message come up on my printer screen. It says 'alignment failed. Cartridges are set to default quality'. What does that mean, please?

    printerexpert :

    try that allignment test and if that doesnt work then you can try cleaning the head

    Customer:

    what does the message on the printer screen mean? Shall I press OK? Could this be anything to do with the problem? I did the alignment test twice and got the same printout as I described earlier, just 2 colours. The red bit on the test alignment page is not strips or squares of colour but words - it says 'important!' There is a red arrow and a triangle warning image. weird. can you help?

    printerexpert :

    any option on the printer to press on

    printerexpert :

    Press ok and see what happens

    printerexpert :

    if you have another black cartridge replace it

    Customer:

    pressed ok, just reverts to the normal screen

    printerexpert :

    then you can make out wether the head is clogged or the cartridge is bad

    Customer:

    I don't have another one. As this one is new and genuine it should work. But as the previous one didn't print black either (though it was a copy ink) I suspect the problem may not be the ink

    Customer:

    I think I am going to phone pc world where i bought the printer to see if they can help.

    printerexpert :

    is the printer under one year warranty

    Customer:

    yes

    printerexpert :

    you have all the rights to call them and get a new replacement printer

    printerexpert :

    do take out the cartridges and secure the airtight

    printerexpert :

    before you ship this printer back to them after you receive a new one

    printerexpert :

    you know what

    Customer:

    ok, I don't know what else to do. Your suggestions are probably good ones but they don't make it print black

    Customer:

    what does secure the airtight mean?

    printerexpert :

    if you are using a genuine cartridge then the cartridge is not bad

    printerexpert :

    the printer head is clogged or may require replacement

    printerexpert :

    so the printer is under warranty you can get it replaced

    Customer:

    do you know whether this printer normally would take copy inks? My last printer ( an epson) didn't like it, but they did work after cleaning the print heads

    printerexpert :

    do you want me to give you Hp's warranty support number

    printerexpert :

    dont remove the print head it will void warranty

    printerexpert :

    800-HP invent or(NNN) NNN-NNNN/p>

    printerexpert :

    24 hours a day, 7 days a week for most products

    printerexpert :

    is there anything else i may assist you?

    printerexpert :

    If your question was answered to your satisfaction and updated your knowledge with the information i provided you can hit the green Accept button to reward the time.

    Customer:

    do you mean 0800(NNN) NNN-NNNN in England there should be a zero before the 800

    printerexpert :

    i am sorry

    printerexpert :

    let me give you Uk's number

    Customer:

    yes please

    printerexpert :

    0845(NNN) NNN-NNNNThe line is now voice activated.

    For more info "click here"

    printerexpert :

    i have unlocked the Accept button for you to click on.

    printerexpert :

    If you have any question please let me know

    Customer:

    I don't really think I should accept as I am no further than before I started this. But I will becasue you have tried to help.

    Printer Expert, Printer Pro
    Category: Printers
    Satisfied Customers: 2126
    Experience: Expert in all major brands and models.
    Printer Expert and 5 other Printers Specialists are ready to help you

    JustAnswer in the News:

     
     
     
    Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
    JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
    Web sites like justanswer.com/legal
    ...leave nothing to chance.
    Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
    Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
    I will tell you that...the things you have to go through to be an Expert are quite rigorous.
     
     
     

    What Customers are Saying:

     
     
     
    • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
    < Last | Next >
    • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
    • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
    • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
    • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
    • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
    • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
    • He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here. Diane Dallas, TX
     
     
     

    Meet The Experts:

     
     
     
    • John

      Computer Science Engineer

      Satisfied Customers:

      4979
      CompTIA A+ Certified and 12 years of experience repairing computers and printers.
    < Last | Next >
    • http://ww2.justanswer.com/uploads/CO/ComputEngineer/2012-2-6_20858_20111114201751jalogoold.200x200.64x64.jpg John's Avatar

      John

      Computer Science Engineer

      Satisfied Customers:

      4979
      CompTIA A+ Certified and 12 years of experience repairing computers and printers.
    • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

      Andy

      Elec & Comp pro

      Satisfied Customers:

      2704
      11yr exp, Comp Engg, Internet expert, Web developer, SEO
    • http://ww2.justanswer.com/uploads/SO/sowravd85/2012-6-7_20337_200910140042.64x64.JPG Sowrav D.'s Avatar

      Sowrav D.

      Engineer

      Satisfied Customers:

      2609
      Completed Course In Computer Hardware and Printer Repairing
    • http://ww2.justanswer.com/uploads/RT/rtryan01/2012-6-7_211540_DSCN0331.64x64.JPG Richard's Avatar

      Richard

      Technician

      Satisfied Customers:

      2219
      AAS Degree in Computer Technology.
    • http://ww2.justanswer.com/uploads/LO/LongTermTech/SMILE4LARGE500by500.64x64.GIF Russell H.'s Avatar

      Russell H.

      Printer and Office

      Satisfied Customers:

      2057
      11+ yrs experience, inkjets & lasers, from huge to portable
    • http://ww2.justanswer.com/uploads/WA/wa94sound/2012-6-6_202633_iStock000007010121Small.64x64.jpg Bernie's Avatar

      Bernie

      Printer Technician

      Satisfied Customers:

      1997
      6+ years experience, Microsoft MCDST/CompTia A+ Certified
    • http://ww2.justanswer.com/uploads/SH/Shefin/2012-6-6_17328_1.64x64.jpg Shefin's Avatar

      Shefin

      Printer and Office Equip. Specialist

      Satisfied Customers:

      1740
      Working as tech support specialist with a worldwide computer manufacturer.