Recent Feedback
My MFC 6490 CW printer is just printing out blank sheets even though the ink cartridges are full. This occurs both when printing and when copying.
Optional Information: Make: MFC 6490 CW Model: MFC 6490 CW Already Tried: Replaced colored ink cartridges
Hi I'm Bernie, I look forward to helping you.Please try 2-3 printhead cleanings as shown below:Do one of the following:- If your Brother machine has the INK key on its control panel, press the INK key.- If not: Press the MENU key. Press the UP OR DOWN ARROW key to select Ink. Press the OK key. Press the UP OR DOWN ARROW key to select Cleaning. Press the OK key. Press the UP OR DOWN ARROW key to select BLACK, COLOR or ALL depending on what you want to clean. Press the OK key.<For touchscreen models> Press or (Ink indicator). Press Cleaning. Select BLACK, COLOR or ALL depending on what you want to clean. source If that does not work, please reply back and let me know, we'll continue the session to resolve the issue.
source
If that does not work, please reply back and let me know, we'll continue the session to resolve the issue.
Experience: 6+ years experience, Microsoft MCDST/CompTia A+ Certified