we're hooked up to an HP photosmart premium all in one printer 309a series. But nothing comes out on the paper.
Software (if necessary): OS X
reinstalling the printer....everything seems right but nothing is coming out on the page
hi my name is XXXXX XXX I will be your expert today :)
Hi Jamie, Michelle here
when you print does the printer print a blank page or does the printer not seem to even try to print?
I've been trying to get this printer working all day
ok mostly blank but we did get one page that seemed to try a bit....it had From: Subject: Date: to: XXX XXXXX-XX: very faded from an email I printed as a test
how is it hooked up
also is it a brand new printer just purchased
can you usb connect it to your computer for testing purposes
don't think we have usb cables....
all the ones I tried didn't fit the printer
I have something labeled DSL cable would that work? but it doesn't fit into the printer
its ok though....from what i gather it is attempting to print but the ink is dried up and the ink cartridges need to be replaced...both the black and the colors
did that already and it didn't help
I'm assuming I won't have to pay $58 for this?
have you calibrated it ect
what is calibrate?
you don' pay until we get this resolved...i know you have been at this all day...but i have to eliminate possible causes in order to get to the problem so we can fix it...with me not being able to be there I have to ask you questions to try to figure out whats wrong...what is the hp's model number?
OK Jamie, any ideas?
Are you still working on this problem or are we finished?
what does that mean?
sorry about that...my connection dropped for a moment...then another tech locked this question for a few mins
I need to switch from my tablet to my laptop...can't type very well with this tablet...I keep hitting stuff with my touchscreen ect....brb
ok...this is much better
no offense i won't ruin your record....but I can't stay with this any longer...
I've wasted the whole day
i can open this question to other experts if you would like
I was about to tell you how to calibrate your new ink cartridges though
I think I will let it go for now.....is there a way to get a receipt so I'm not charged
yeah, I know about the cartridge thing but that already happened and didn't help
I didn't know that it was called calibrate
i don't get paid unless you click accept....i really think we could get this fixed though
would you be able to tell me everything that you have already tried as it seems I am being redundant
I reinstalled the software, went through the set up on the printer, reprogrammed the WEP key there, changed the ink cartridges...unplugged for 30 seconds and replugged both printer and router and rebooted my computer at least 3 xs
then it does sound like we need to calibrate your new ink cartridges
just a moment while I type up instructions
also while I am typing those up...is the printer giving you an error message
first thing we need to do is make sure the connections are clean before we do anything else
Remove the ink cartridges. Now, lift the gray lever on the right side of the carriage and remove the printhead.
Clean the electrical contacts (dozens of small round dots) on both the printhead and the print carriage. Reassemble. Retest.
since it hasn't been used for a while there may be dried ink there preventing the new ink from getting through
then we will have the printer calibrate the ink cartridges
so I just calibrated the ink and it says alignment failed
when you bought the new ink...was it a different brand than the original ones
no it's the same ink we always use and their HP cartridges from Office Depot
ok then here is what we have to do to fix it
sorry my pic don't alway come through in the chat
i will wait while you do that...let me know if you get any errors
btw do you need your manual? here is a link to the pdf http://h10025.www1.hp.com/ewfrf/wc/manualCategory?cc=us&lc=en&dlc=en&document=&product=3737195
did it clean the printheads?
then you need to
clean with what?
i like to use rubbing alcohol
here is a more in depth version of the instructions...hopefully the pics come through this time :)
still failed! : (
did you use the menu on the printer and not the computer
and now the carriage is jammed
not jammed anymore
there might be something inside preventing it from moving properly...you might want to peek inside and take a quick look...then follow these instructions again
just a moment
did you buy new cartridges or refill the original ones
they are new
ok just a moment please :)
its been 2 hours!
please take a look at these directions with pictures and make sure everything is together like in the pics and take one more look inside for anything that shouldn't be there or looks broken...I would try taking it apart and putting it back together one more time and turn the machine off and unplugging it for a few mins then turning it on and trying to align it through the printers onboard menu...if its still failing let me know http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00720653&lc=en&dlc=&cc=us&product=1153484&rule=2539&lang=
and ...silly question...did you throw away the old cartridges
and did you remove the protective tape from the new cartridges?
did it happen to align this time?
I'll probably need new cartridges after all of these test runs!
I think I've had it....
not my idea of how to spend Sunday
if not then you should first take the ink back to the store and get replacements to make sure that its not a bad cartridge...if that isn't the issue then ...unfortunately that means the printhead is bad and needs replaced
hp printers seem to have a lot of issues...if you decide to buy new instead of replacing the print head ...epson is a good brand
sorry this took so long but I wanted to make sure it was a bad printhead because they can be semi-expensive to replace
you can try cleaning the printhead with alcohol...but that may or may not work
ok thank you
hope you have a great rest of your sunday :)
thank you you too
and thank you for using justanswer
how do I exit this without being charged?
btw if you decide to replace the printhead https://www.google.com/search?q=HP+printer+309a+printhead&ie=u tf-8&oe=utf-8&aq=t&rls=org.mozilla:en-US:official&client=firefox-a#q=HP+printer+309a+printhead&hl=en&client=firefox-a&hs=9SI&rls=org.mozilla:en-US:official&prmd=imvns&source=lnms&tbm=shop&ei=GLedT8y5E_GQ0QGo7tSUDw&sa=X&oi=mode_link&ct=mode&cd=6&ved=0CHcQ_AUoBQ&bav=on.2,or.r_gc.r_pw.r_cp.r_qf.,cf.osb&fp=2613f96c0009bd9c&biw=1278&bih=636
My official answer to your question on why its not printing is a bad printhead
but there's no guarantee that would work either right?
that is for sure the problem
its not a driver/software/communication issue...its hardware.....the ink cartridges are new and the only other part related to the printing process is the printhead
that is...since it seems to be working but no pic is printed
I am a certified printer tech...i'm sure its the printhead
with justanswer you bid an amount for advice from an expert...if you have any further questions you can always come back to me for free follow ups :) I will be here with you all the way through until it prints
if you have already made a deposit clicking accept will not debit your card again
what do you mean?
I thought I only hit accept if the problem is resolved?
Being on here for 3 hours without resolution???? you telling me that getting a new printhead would do it is not very reassuring
and certainly not a resolution!
i can't fix a broken part in a chatroom
you would need to replace that...and I have been here with you testing your equipment for a while now....my answer to your question was to replace the printhead
those tests we did were to make sure that my final answer to your printer problem is absolutely correct
no kidding...it's still not a resolution because there's no guarantee that that part will do the trick...afterall you had me do things for the past 3 hours and nothing worked
it doesn't work because you need a new printhead...i can't help that...but yes that will work
there's no proof and until it pans out I will not authorize the charge....
that is for sure the problem...thats why it sometimes kinda prints
honestly after 3 hours of repeating the same things I'm not feeling so secure in your certainty
it seems to be working because all the other parts are in place and working...the pictures aren't printing hardly at all because the printhead is bad
No there is no print either and your track record over 4 years of only 16 accepts isn't very reassuring either....
i haven't been with justanswer that long and i am a new mom just started working from home about 5months or so ago...but i have been certified for printers for almost 15yrs now
It says that you've been a member since 2008 and you've had 16 accepts
i asked a question in 2008 but i haven't been working for justanswer until recently...have been working for jp morgan chase for the previous 4yrs
i left chase to stay home with my daughter
I have three girls, 7,6 and 18months
after i tried to back to work after my third daughter was born i found out it wasn't possible to be a mom and work full time
I needed to be home with them
so i found justanswer and started in the computer section...then they broke it up into about a dozen sections and thats why it looks like i only have 4 accepts...have more than that in computer general which is where printer question were before it was given its own section
wow! Well I feel for you but.......anyway good luck!
we have both spent a lot of time on this printer issue and I can understand where you are coming from....are you planning to actually replace the printhead?
I don't trust that it will be a wise investment in that there is no guarantee that it will do the trick....anyway I looked at the link and also google and found that they are not available.
I really have to go....I too have a family
i understand...have a great day :)
I will hit accept just so I can get out of this site.....starting to feel a bit like a scifi movie as I cannot escape the page.....but I've already put in for a refund and my husband intends to stop the card from being charged. sorry! but my time is worth something too.
you already made a deposit so clicking accept isn't going to charge you
didn't you say that you already paid for an answer
I don't understand how this thing works obviously.
printer and fax certified since 1998. A+ pc technician since 2001