Hi, I'm Matthew and I'd be glad to assist you today.
If you click the link below, you can access a step-by-step guide on clearing such an error message rather than me typing it out for you.
Please give it a try and let me know the result.
i did that and the printer is in the process of "receiving data" which is a step in the right direction. i cleaned something called the encoder bar.
i was wrong. the message on the screen says "data remaining".
Is the machine functioning at all?
i just printed out an email and was able to photocopy something. It's working again. thank you , Thank you.
I'm glad I could help.... Let me know if there is anything else I can help with. Please click the "accept" button to close out our chat so I receive credit for my time. Thank you!!