How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Bernie Your Own Question

Bernie
Bernie, Printer Technician
Category: Printers
Satisfied Customers: 7140
Experience:  6+ years experience, Microsoft MCDST/CompTia A+ Certified
46068869
Type Your Printers Question Here...
Bernie is online now
A new question is answered every 9 seconds

My canon MG5320 has the error code 6A81 and says Printer error

Customer Question

My canon MG5320 has the error code 6A81 and says Printer error has occurred. Turn off power then back on again. If problem persists, see the manual. I turned it on and off and checked the manual. No answer to my problem. What is wrong?
Submitted: 2 years ago.
Category: Printers
Expert:  Bernie replied 2 years ago.
Hi I'm Bernie, I look forward to helping you. I'll try to be quick but some of my replies may take up to 5 min to get you the best possible answers.

This error indicates that something is blocking the carriage from moving (the carriage is the part of the printer that holds the ink cartridges)

This can be from a piece of paper being caught in the carriage path, or a mechanical issue like a broken gear

First, sharply unplug the printer while it is powered on, then double check these instructions for removing all paper jams (click below):

graphic


Especially look inside the printer where the carriage moves back and forth to make sure nothing is jammed in there and is blocking the path:


Remove all paper from the paper feed and blow it out with compressed air a few times > With a flashlight look in the paper feed

Make sure there is no foreign object like a paper clip in there

While the printer is still off, press and hold the power button for 3 minutes > Load 1 sheet of paper into the paper tray

Finally, while holding down the stop/cancel button, plug the printer back in, and power on the printer if it doesn't do so automatically. Now see if the error is gone.

If not, please reply back and let me know, we'll take other steps to resolve the issue.
Customer: replied 2 years ago.
It still is flashing the error message. The orange triangle is flashing as is the blue rectangle.
Expert:  Bernie replied 2 years ago.
Do you see these buttons on the printer:

Power
Copy (may just be a black diamond with line through the middle)
Cancel (may just be red circle with downward triangle inside)
OK
Customer: replied 2 years ago.
I have an on button with a circle with a half slash, a black diamond with a slash button for black and white copies, a green diamond with a slash button for color copies and a red circle with a diamond for stop.
Expert:  Bernie replied 2 years ago.
Ok those are the buttons, lets try this:

Turn the printer off, then press and hold all 4 of those buttons together

Keep them held down for about 10 seconds

Let go of the power button, but still hold the other 3 buttons

After a few more seconds, go ahead and release all the buttons

If the error is not cleared, please take another look inside the printer with a flashlight, especially in the purge unit area where the printhead parks when shut down, is there anything you see that is preventing the printhead from moving all the way to the right of the printer?

If you can move the printhead carriage freely back and forth on the rail, but you are still getting the error, then you will need to replace the printhead. However, if it won't budge, and/or continues to stay seated when it should move over automatically, then there is a broken gear or the carriage motor/assembly has become defective. Either way, if the warranty is out, it may be more cost effective to buy a new printer, but you may certainly call 1-800-652-2666 first to get a quote on the repairs to make a final decision. I hope this information helps, feel free to reply back with any further questions on this if needed, thank you.
Bernie, Printer Technician
Category: Printers
Satisfied Customers: 7140
Experience: 6+ years experience, Microsoft MCDST/CompTia A+ Certified
Bernie and 8 other Printers Specialists are ready to help you
Customer: replied 2 years ago.
The printhead carriage won't budge. The machine is only about 4 months old. I will take it back to Best Buy. Thanks.
Expert:  Bernie replied 2 years ago.
That is the best course of action if it's in warranty, since it looks to be a jam that will require some disassembly of the printer to remove

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
< Last | Next >
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
  • He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here. Diane Dallas, TX
 
 
 

Meet The Experts:

 
 
 
  • John

    Computer Science Engineer

    Satisfied Customers:

    4979
    CompTIA A+ Certified and 12 years of experience repairing computers and printers.
< Last | Next >
  • http://ww2.justanswer.com/uploads/CO/ComputEngineer/2012-2-6_20858_20111114201751jalogoold.200x200.64x64.jpg John's Avatar

    John

    Computer Science Engineer

    Satisfied Customers:

    4979
    CompTIA A+ Certified and 12 years of experience repairing computers and printers.
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Elec & Comp pro

    Satisfied Customers:

    2704
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • http://ww2.justanswer.com/uploads/SO/sowravd85/2012-6-7_20337_200910140042.64x64.JPG Sowrav D.'s Avatar

    Sowrav D.

    Engineer

    Satisfied Customers:

    2609
    Completed Course In Computer Hardware and Printer Repairing
  • http://ww2.justanswer.com/uploads/RT/rtryan01/2012-6-7_211540_DSCN0331.64x64.JPG Richard's Avatar

    Richard

    Technician

    Satisfied Customers:

    2219
    AAS Degree in Computer Technology.
  • http://ww2.justanswer.com/uploads/LO/LongTermTech/SMILE4LARGE500by500.64x64.GIF Russell H.'s Avatar

    Russell H.

    Printer and Office

    Satisfied Customers:

    2057
    11+ yrs experience, inkjets & lasers, from huge to portable
  • http://ww2.justanswer.com/uploads/WA/wa94sound/2012-6-6_202633_iStock000007010121Small.64x64.jpg Bernie's Avatar

    Bernie

    Printer Technician

    Satisfied Customers:

    1997
    6+ years experience, Microsoft MCDST/CompTia A+ Certified
  • http://ww2.justanswer.com/uploads/SH/Shefin/2012-6-6_17328_1.64x64.jpg Shefin's Avatar

    Shefin

    Printer and Office Equip. Specialist

    Satisfied Customers:

    1740
    Working as tech support specialist with a worldwide computer manufacturer.
 
 
 

Related Printers Questions

Chat Now With A Technician
Bernie
Bernie
Computer Support Specialist
1997 Satisfied Customers
6+ years experience, Microsoft MCDST/CompTia A+ Certified