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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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usb printer status is not available_ Samsung Printer

Customer Question

usb printer status is not available_ Samsung Printer
Submitted: 4 years ago.
Category: Printers
Expert:  Viet - Printer Tech replied 4 years ago.
Hi,

Are you able to print?

Is the printer connected via USB cable or via wireless/network?

Do you have windows xp, vista, or 7, or Mac?

Have you tried to install and reinstall the printer software?

Thank you.
Customer: replied 4 years ago.
cannot print usb cable windows 7 do not know how to install and reinstall
Expert:  Viet - Printer Tech replied 4 years ago.
Can you disconnect the USB printer cable from the computer
, then go to Start, Devices and Printers and right-click on the samsung printer and remove it
, then reconnect the USB printer cable to the computer, and wait a few minutes and see if you can print.

Is there any error message? Thanks.
Customer: replied 4 years ago.
I have done as you requested but still unable to print
Expert:  Viet - Printer Tech replied 4 years ago.
Were you able to remove the printer?

After reconnecting the printer cable, was the printer automatically added back?

Is there any error message when you print? Thanks.
Customer: replied 4 years ago.
I have done as you requested but still unable to print
Yes the printer was automatically added back the only message when i try to print is the original one
Expert:  Viet - Printer Tech replied 4 years ago.
Can you try this printing fix at
http://support.microsoft.com/mats/printing_problems

Thanks.