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Freddy M.
Freddy M., Technician
Category: Printers
Satisfied Customers: 18398
Experience:  Years of IT and customer support experience
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I just recently bought a lexmark pro 710 series. Using the

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I just recently bought a lexmark pro 710 series. Using the Lexmark Printer Home utility, I select scan, and then PDF. The program doesn't do anything after that. Any ideas as to what may cause this problem? Also, when I scan through the printer, it says "scan request failed". I am using a usb connection.
This can happen if the driver gets corrupted.
Please bookmark or favorite this page so you can get back to me.
Then click on the windows start button and in the search box type printers and press enter.
(if there is not search box click on control panel and then printers)
Right click on your machine and any copies of it and click on delete.
Then disconnect the cable connecting it to the computer.
(if using a cable if not skip any cable steps)
Restart the computer and reinstall the machine.
Only connect the usb cable when the computers asks you to or when the installation is finished.
Do not test the machine yet instead restart the computer again and then test it.
Freddy M. and 2 other Printers Specialists are ready to help you
Customer: replied 4 years ago.
I did eventually find the problem. I had an old lexmark driver that was previously installed on the machine, and it conflicted with the new program. Once that was removed, the program works great. I do appreciate the help.