If I understand your issue...the printer works fine if it is is directly connected -but will NOT work wirelessly
If this is a computer what are you using to connect wirelessly?
I want you to do this
SHUT down laptop/computer totally
disconnect everything from it...printer, usb cable, etc
At the very second you push the power button to turn it on start tapping F8 (function key) every second.
You will eventually see a DOS screen and choices...CHOOSE SAFE MODE WITH NETWORKING with the up and down arrow
If given the choice...sign on as ADMINISTRATOR
once on the desktop...open CONTROL PANEL / printers - and RIGHT CLICK the printer and LEFT click REMOVE or DELETE..if there are items in the queue you can clear them from there.
Still in control panel / PROGRAMS AND FEATURES - DELETE any items for printer.
Restart normally and make sure all is clear.
Thanks for the update...go through the steps again
and when you get to WHAT IS SAFE MODE...just proceed to desktop and do as I instructed from there.
I think I have given up. I will just buy a new printer. I have tried to uninstall the printer to reinstall or replace the thing but it won't let me uninstall which makes me think that is connected to the problem. When I try it, a box comes up and says the uninstaller is running and wit until it finishes, but that never happens.
Please don't give up. We need to focus on ONE issue at a time
Please follow the following step by step = if you have done that the printer will NOT be connected
PLEASE CLICK ON THE LINK ABOVE... YOU WILL SEE A DOS (BLACK SCREEN) WITH A WINDOWS LOGO...these are the screens you should see when you follow the steps below -
At the very second you push the power button to turn it on start tapping F8 (function key) every one second.
You will eventually see a DOS screen and choices...CHOOSE SAFEMODE WITH NETWORKING with the up and down arrow