Welcome to JustAnswer.com

My name is XXXXXX, XXX I am one of the experts who will be assisting you today!

This could take several steps, but Id like to start here.
Go to the link below

http://support.microsoft.com/mats/printing_problems/

Click the big green " Run Now " Button.

This will start a file download. Save the file.

Then, once its finished downloading. Run the file

This will attempt to automatically fix the issues with your printer.

Let me know if it finds any issues that it says it cant fix.. And if it says it has made some repairs, try to print again.


You can get back to me on this same question, the same way you have been doing.. Just send me a reply.

Or..

Log into JustAnswer.com, then on the Top right, click on my questions

Then, click the "reply to expert" next to my face..


If my answer helped, please click one of the smiley faces to rate the solution, and then click the green accept button to accept the answer..

If my answer did not work, please wait to rate the answer and also wait to accept and instead send me a reply so that I can continue to assist you as needed.

Thanks! D.Sandlin