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Ask Shefin Your Own Question

Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3523
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
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my samsung CLP-310 series printer shows offline and wont

Resolved Question:

my samsung CLP-310 series printer shows offline and won't print?
Submitted: 2 years ago.
Category: Printers
Expert:  Shefin replied 2 years ago.

S H E F I N :

Hello, and welcome to Justanswer. My name is XXXXX XXXXX I will be happy to assist you.

S H E F I N :

Please let me know when you are ready.

Customer:

im ready - need to make a correction, printer is CLP 315

S H E F I N :

May I know the operating system you are using? Is it Windows 7?

Customer:

no, this is an old PC, let me check

S H E F I N :

Ok.

Customer:

windows XP service pack 3

S H E F I N :

Do you have the printer driver disc with you?

Customer:

let me see if i can find one quick

S H E F I N :

Ok.

Customer:

no i can find it

Customer:

i mean cant find it

S H E F I N :

Please click Start, Control Panel and open Printers and faxes.

Customer:

k got it

S H E F I N :

DO you see the printer name listed over there?

Customer:

yes it shows up and is check marked but its greyed out and says offline as well

S H E F I N :

Please right click on it and select Delete.

Customer:

although it does say -310 and the unit says 315, but it worked before, worked well for 2 yearrs

Customer:

ok will do now

S H E F I N :

Please delete the same.

Customer:

k done

S H E F I N :

Do you see any other printers listed over there?

Customer:

just PDF type things

Customer:

not real printers

S H E F I N :

Alright.

S H E F I N :

Please get into control panel, select Add/Remove Programs.

S H E F I N :

Get into control panel and select Add/Remove Programs.

Customer:

k got it

S H E F I N :

Uninstall all printer related proigrams listed over there.

Customer:

ok just a sec

S H E F I N :

After uninstalling, get into the link below, and select Windows Download to download the driver.

S H E F I N :

Download and install the driver.

Customer:

not pdf things though right?

S H E F I N :

Yes.

S H E F I N :

Only the printer related programs.

Customer:

ok working on it, a bit slow

S H E F I N :

Ok

Customer:

ok done

S H E F I N :

Then, go to the link below, select Windows Download to download the driver.

S H E F I N :

Download and install the driver.

Customer:

ok

Customer:

run or save?

S H E F I N :

Please click save and save it to your dekstop.

S H E F I N :

Then, double click the downloaded file to run or start installation.

Customer:

ok give me a sec, i hit run and then asked

S H E F I N :

Alright.

S H E F I N :

Please follow the run instructions.

Customer:

oops sorry too late started over

S H E F I N :

Ok

Customer:

will be about 2 minutes

S H E F I N :

ALright.

Customer:

then hit run?

S H E F I N :

Yes.

Customer:

i got an error message when trying to save "the content of this file cannot be unpacked, the executable you are attempting to run has been corrupted..."

S H E F I N :

You have not downloaded it completely.

S H E F I N :

Please wait a minute, I will provide another link to download the driver.

Customer:

next steps then? just retry?

S H E F I N :

Please go to the link below and select Drivers.

Customer:

ok this link gives me a list, which do I choose? there are several windows XPs

S H E F I N :

Do you see Win 2000/XP/2003/ Vista/2008/Win 7(32,64bit), 3.04.85:44, 28.39 MB?

Customer:

yep ok

S H E F I N :

Please download and install the same.

Customer:

k

Customer:

ok it tried to install and i get an error message, "no printer found..." printer is on and connected

S H E F I N :

Please remove the USB cable and reinsert it to a different port.

Customer:

i did and searched again and nothing - i know these two ports work as i just switched out the mouse and the printer cord, i'll see if there is a port in the back - as mentioned before printer cord is brand new too

S H E F I N :

Please try a different port and the old cable too.

Customer:

no luck, tried all those ports and both cables

S H E F I N :

Please turn off the printer, unplug all cables and wait for two minutes.

S H E F I N :

Then, try searching agin.

Customer:

did several times

Customer:

oops sorry didnt turn off will do

S H E F I N :

Ok

Customer:

ok just did all that same message ;-(

S H E F I N :

Unplug all the cable from the printer.

Customer:

ok

Customer:

i did that already but will do again

S H E F I N :

If you are still getting the same message, the issue might be with the cable, or the printer USB port.

Customer:

now what?

S H E F I N :

If you are still getting the same message, the issue might be with the cable, or the printer USB port.

S H E F I N :

You may try connecting it to a different computer.]

S H E F I N :

If the issue still persists, please get the printer repaired by a local technician.

Customer:

im thinking it might be the printer usb port too since computers are fine, and both cables have the same results - i have a laptop, will try that now!

S H E F I N :

Please try installing it on the laptop. And if the issue persist, please get the printer repaired by a local technician.

Customer:

actually it doesnt have that kind of connection, yeah looks like thats what I have to do thanks

S H E F I N :

I apologize for the inconvenience caused to you.

Customer:

no problem, not something you can help with, thanks for walking me through that, had to be done, thanks

S H E F I N :

You are always welcome.

S H E F I N :

Do you have any questions?

Customer:

nom thanks , have a great weekend

S H E F I N :

Same to you.

S H E F I N :

Bye for now.

Customer:

good bye

Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3523
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Shefin and 6 other Printers Specialists are ready to help you

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