Hello, and welcome to Justanswer. My name is XXXXX XXXXX X will be happy to assist you.
Please let me know when you are ready.
im ready - need to make a correction, printer is CLP 315
May I know the operating system you are using? Is it Windows 7?
no, this is an old PC, let me check
windows XP service pack 3
Do you have the printer driver disc with you?
let me see if i can find one quick
no i can find it
i mean cant find it
Please click Start, Control Panel and open Printers and faxes.
k got it
DO you see the printer name listed over there?
yes it shows up and is check marked but its greyed out and says offline as well
Please right click on it and select Delete.
although it does say -310 and the unit says 315, but it worked before, worked well for 2 yearrs
ok will do now
Please delete the same.
Do you see any other printers listed over there?
just PDF type things
not real printers
Please get into control panel, select Add/Remove Programs.
Get into control panel and select Add/Remove Programs.
Uninstall all printer related proigrams listed over there.
ok just a sec
After uninstalling, get into the link below, and select Windows Download to download the driver.
Download and install the driver.
not pdf things though right?
Only the printer related programs.
ok working on it, a bit slow
Then, go to the link below, select Windows Download to download the driver.
run or save?
Please click save and save it to your dekstop.
Then, double click the downloaded file to run or start installation.
ok give me a sec, i hit run and then asked
Please follow the run instructions.
oops sorry too late started over
will be about 2 minutes
then hit run?
i got an error message when trying to save "the content of this file cannot be unpacked, the executable you are attempting to run has been corrupted..."
You have not downloaded it completely.
Please wait a minute, I will provide another link to download the driver.
next steps then? just retry?
Please go to the link below and select Drivers.
ok this link gives me a list, which do I choose? there are several windows XPs
Do you see Win 2000/XP/2003/ Vista/2008/Win 7(32,64bit), 3.04.85:44, 28.39 MB?
Please download and install the same.
ok it tried to install and i get an error message, "no printer found..." printer is on and connected
Please remove the USB cable and reinsert it to a different port.
i did and searched again and nothing - i know these two ports work as i just switched out the mouse and the printer cord, i'll see if there is a port in the back - as mentioned before printer cord is brand new too
Please try a different port and the old cable too.
no luck, tried all those ports and both cables
Please turn off the printer, unplug all cables and wait for two minutes.
Then, try searching agin.
did several times
oops sorry didnt turn off will do
ok just did all that same message ;-(
Unplug all the cable from the printer.
i did that already but will do again
If you are still getting the same message, the issue might be with the cable, or the printer USB port.
You may try connecting it to a different computer.]
If the issue still persists, please get the printer repaired by a local technician.
im thinking it might be the printer usb port too since computers are fine, and both cables have the same results - i have a laptop, will try that now!
Please try installing it on the laptop. And if the issue persist, please get the printer repaired by a local technician.
actually it doesnt have that kind of connection, yeah looks like thats what I have to do thanks
I apologize for the inconvenience caused to you.
no problem, not something you can help with, thanks for walking me through that, had to be done, thanks
You are always welcome.
Do you have any questions?
nom thanks , have a great weekend
Same to you.
Bye for now.