Printer Repair Questions? Ask IT Technicians for Answers ASAP
Unplug the printer sharply from the power outlet while it is still on > Unplug all cables from the back of the printer > While the printer is off, press and hold the power button for 1 minute, then release > Leave the printer off for 1 hourFinally, while holding down the stop/cancel button (or just the power button if you don't have those), plug the printer back in, and all cables, then power on the printer if it doesn't do so automatically.If it is still there, the B200 error indicates that the printhead inside has overheated and shorted out. This can happen when the ink has run out and printing is continued, causing permanent damage to the nozzles, or the printhead voltage is abnormal because there is something wrong with the logic board, either way the printhead and logic board may need to be replaced to make the error go away.Since these are major parts, unfortunately the cost of repairs may be more than a new printer itself, (if the printer is out of warranty, if you are in warranty they are completely covered). For this reason, please make sure to call 1-800-652-2666 first to get a quote on these replacement parts/repairs.