I have mfc-7840w and I can not conect to it by usb or network cabel or by wireless can you help me?
Hello, I am John C., Computer Science Engineer. I enjoy solving computer, printer and networking issues, so I will be very happy and will do my best to help you. What Operative System version do you have ? (Windows XP, Windows Vista, Windows 7, Mac OS X, etc?)NOTE: If you have Windows 7 or Vista, please let me know if you have the 32 bit or 64 bit version. Please click Start, then right click "Computer" and select Properties to find out the version.Thank you
Windows 7
Please follow the steps below to uninstall the printer software completely using the Windows Install Cleanup TOOL and then re-install it:1- Unplug your printer from the computer2- Uninstall the HP printer software going to Start, Control Panel, Uninstall a Program3- Download "windows install cleanup" tool clicking here ----> https://skydrive.live.com/?cid=f49659eeb99a530c&id=F49659EEB99A530C%21107 and then click "msicuu2.exe" to download this tool. Then find the msicuu2.exe downloaded file and Run it (double click it)4- Remove any HP printer application using this tool. (if you find any)5- Restart the computer BUT PLEASE FIRST BOOKMARK (add to favorites) THIS PAGE SO YOU CAN COME BACK WITH ME AFTER THE RESTART, and click Accept if the issue is solved (that's the only way I can get paid for my effort. Thank you).6- Download the newest driver here:http://goo.gl/69u4G <=== CLICK HEREAnd click the "Install now" OR "Download only>>" button. When the download is over please run the fileSelect OPEN or RUN if prompted. Otherwise click SAVE and save the file to your desktop, then double click it to start the installation.7- After the new driver is installed please restart your computer (BUT PLEASE FIRST BOOKMARK (add to favorites) THIS PAGE SO YOU CAN COME BACK WITH ME AFTER THE RESTART, and click Accept if the issue is solved (that's the only way I can get paid for my effort. Thank you)8- Turn on your printer and plug in the USB cable to another available USB port in your computer and try to print9- If you would like any additional information or have more questions please don't hesitate to ask!Please remember to press the ACCEPT button when we are finished, it is the only way I can get credit for helping you. I want you to be 100% satisfied so please, by all means ask any questions you might have on this subject. Positive feedback is always appreciated.
not yet
Did it work?. Please click the "Reply to expert" button below to let me know.Thank you.
John when I run the skydrive or uninstall program it gives me lots of programs to uninstall but nothing about hp programs
I apologize. Please uninstall the Brother printer programs.If you would like any additional information or have more questions please don't hesitate to ask!Please remember to press the ACCEPT button when we are finished, it is the only way I can get credit for helping you. I want you to be 100% satisfied so please, by all means ask any questions you might have on this subject. Positive feedback is always appreciated.
the USB connection is working ok.the wireless connection is not, which is the most important for meafter I enter allthe the necessary entries it says connection NG
Then it seems you are entering the wrong wireless network password. Do you have a computer with Windows 7 or Mac OS (which one?) that can currently connect to your internet via wireless? This would help to confirm your wireless network password.Please click the "Reply to expert" button below to let me know.Thank you.
Hello John,
I got my problem resolved thankyou for the help
Mike