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sandy, Engineer
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I have a Lexmark X204N with an error message stating 931.01

Resolved Question:

I have a Lexmark X204N with an error message stating 931.01 Service. No First Hsync.
What is the fix for this?
Submitted: 5 years ago.
Category: Printers
Expert:  sandy replied 5 years ago.
Hello Sir/Madam,

Welcome to Just My name is XXXXX XXXXX I am a Microsoft- Certified Technician and will assist you today.

It is a printhead error.

A Printhead Error message indicates that the printhead (laser scanner) unit inside the printer is not working correctly.

1If this is the first time you have seen the error, turn the printer off.
2Leave the printer powered off for 10 seconds or more before turning it back on. This gives the printer a chance to reset.
Power the printer back on. If it goes to the Ready state, try printing again. If the error does not return, continue using the printer.
If the printhead error returns when the printer is powered on or when you try to print again, follow the suggestions below.

Check the power source the printer is plugged into

If this is an intermittent error, you may want to check how the printer is plugged into the wall.

Make sure the printer is plugged straight into the wall and not through a surge device or power strip. Please try this even if the printer previously worked correctly with this surge device. Power strips and uninterrupted power supplies can cause a low amperage problem, which can trigger a false printhead error.
You may also want to try plugging the printer into a different wall outlet to see if the printhead error continues. This will eliminate the power source as a possible cause of the issue.
If the error continues
If the error does not clear, the printer will probably require service to correct the issue. Please contact Lexmark Technical Support or a local authorized servicer for assistance.
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