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Handy--Andy
Handy--Andy, Technical
Category: Printers
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Experience:  Helpdesk
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I get ScanGear error code 5,145, 55 cannot send scanned document

Customer Question

I get ScanGear error code 5,145, 55
cannot send scanned document to PC
Scanner works OK from scanner
Printer works OK through wifi connection
Submitted: 2 years ago.
Category: Printers
Expert:  Handy--Andy replied 2 years ago.
Hello my name is Andy (in the UK)
I will deal with your issue as best as I can.
JustAnswer is the largest paid online Expert answers marketplace

Can you check and see if the scanner work with "Windows Fax and Scan"?:

Start > type Windows Fax and Scan in the "Search programs and files box" and press "Enter" > New Scan

Also, when the device is connected to the computer running Vista is the same USB cable being used to connect the device?

 

 

Andy

Customer: replied 2 years ago.

I am using Windows XP I do not have Windows fax and Scan that I can find

 

The device is connected by WiFi, printer function works via WIFI, and I want the scanner to be able to send to PC on same WiFi connection. I do not want to use USB connection

Expert:  Handy--Andy replied 2 years ago.
1- From your computer, click Start, All Programs, Accessories
2- Click on Paint to open it
3- Click File, and select "From Scanner or Camera"
4- Make any changes you would like and click "Scan"
Customer: replied 2 years ago.
From Scanner or camera is greyed out
Customer: replied 2 years ago.

Just to clarify, the Canon MG 6100 is a combined scanner and printer.

 

Scanner works directly using it from controls on scanner, just can't send scanned file back to PC.

 

Are you able to get a reference to the specific error code 5,145,55 ?

Expert:  Handy--Andy replied 2 years ago.
Ok can you make sure you loggin in as administrator
Customer: replied 2 years ago.
Yes
Expert:  Handy--Andy replied 2 years ago.
OK

Do you have PC Tools Spyware Doctor on your pc?
Customer: replied 2 years ago.
No
Expert:  Handy--Andy replied 2 years ago.
Ok

Im heading off line soon so have passed this question onto the other experts online.

That error code is a bit general, basically failure to communicate.

Whatever is causing the Scanner or camera to be grayed out might be the reason for this error.

Hence why I said about pc tools etc.

Before someone else contacts you can I leave you with some more advice:-

Check your virus scanner isn't blocking it.
Check your router isn't blocking it.
Check you firewall isn't blocking it.

All the best
Andy

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