Please uninstall the printer and software then restart the computer and reinstall the printer and software.
The computer would NOT let me uninstall the software with the frozen print item in the queu. It would not let me take out the frozen item either. I continued to search on line and found the spooler program, stopped it, took the item to be printed off the list, and THEN was able to print ONLY documents from my computer. ANYTHING I ATTEMPT to print on line now freezes the communication between computer and printer and I have to start over again. Very frustrating. Any more suggestions?
I will opt out and let another expert handle this for you. Please be paitent while another expert is found.
Question still remains. Dell 310v type printer with stand alone system. Windows 7 OS. Can't print anything off the net.