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MrComputer2010
MrComputer2010, Technician
Category: Printers
Satisfied Customers: 425
Experience:  15+ Years Working with computers and printers
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why does my computer say my printer is turned off?

Customer Question

why does my computer say my printer is turned off?
Submitted: 5 years ago.
Category: Printers
Expert:  MrComputer2010 replied 5 years ago.

MrComputer2010 :

Hello and thank you for JustAnswer.com

MrComputer2010 :

Is the printer connect with USB port?

Customer:

no its not, it didnt come with one to connect it and i dont have one

MrComputer2010 :

Printers do not come with a USB port and they have to be purchased seperately. You will need to get one.

MrComputer2010 :

*USB port... i meant to say USB Cable

Customer:

so thats the only way to fix it? it cant be done wirelessly or with an ethernet cable

MrComputer2010 :

What is your printer model ?

Customer:

it is a pixma mx420

MrComputer2010 :

was it working prior?

Customer:

i had it working the other day

MrComputer2010 :

do you have an ethernet cable that you can run from the printer to the back of the router?

Customer:

thats how i have it set up right now, its on and connected to the internet but when i go to my devices on the computer its is saying its shut off

MrComputer2010 :

it may have lost connection with printer, the IP address could have changed on the printer.

Customer:

do i just reset it then

MrComputer2010 :

what is your operating system?

Customer:

windows 7

MrComputer2010 :

ok

MrComputer2010 :

click start icon in lowerer left and goto devices and printers

Customer:

ok i did that

MrComputer2010 :

ok right click on the canon printer and goto printer properties.

Customer:

ok

MrComputer2010 :

click on the ports tab

MrComputer2010 :

tell me what has a check box next to it

Customer:

WSD port

MrComputer2010 :

ok please click cancel to close the window

Customer:

ok, i just fixed the problem, thank you for all your help

MrComputer2010 and 2 other Printers Specialists are ready to help you