Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hello and thank you for JustAnswer.com
Is the printer connect with USB port?
no its not, it didnt come with one to connect it and i dont have one
Printers do not come with a USB port and they have to be purchased seperately. You will need to get one.
*USB port... i meant to say USB Cable
so thats the only way to fix it? it cant be done wirelessly or with an ethernet cable
What is your printer model ?
it is a pixma mx420
was it working prior?
i had it working the other day
do you have an ethernet cable that you can run from the printer to the back of the router?
thats how i have it set up right now, its on and connected to the internet but when i go to my devices on the computer its is saying its shut off
it may have lost connection with printer, the IP address could have changed on the printer.
do i just reset it then
what is your operating system?
click start icon in lowerer left and goto devices and printers
ok i did that
ok right click on the canon printer and goto printer properties.
click on the ports tab
tell me what has a check box next to it
ok please click cancel to close the window
ok, i just fixed the problem, thank you for all your help