Hello and thank you for JustAnswer.com
Is the printer connect with USB port?
no its not, it didnt come with one to connect it and i dont have one
Printers do not come with a USB port and they have to be purchased seperately. You will need to get one.
*USB port... i meant to say USB Cable
so thats the only way to fix it? it cant be done wirelessly or with an ethernet cable
What is your printer model ?
it is a pixma mx420
was it working prior?
i had it working the other day
do you have an ethernet cable that you can run from the printer to the back of the router?
thats how i have it set up right now, its on and connected to the internet but when i go to my devices on the computer its is saying its shut off
it may have lost connection with printer, the IP address could have changed on the printer.
do i just reset it then
what is your operating system?
click start icon in lowerer left and goto devices and printers
ok i did that
ok right click on the canon printer and goto printer properties.
click on the ports tab
tell me what has a check box next to it
ok please click cancel to close the window
ok, i just fixed the problem, thank you for all your help