I followed all the instructions in your answer and everything seemed to go well, but when I tried to test it by printing a doc with color and a b/w doc it still did not actually print. It's going through the motions, it sounds like it's printing, but the paper doesn't have anything on it.
I cleaned for black and color, printed a test page, and the colors look fine but no black printed. I did that twice. Next I tried cleaning only black. The first test sheet was almost okay so I told it that the color was okay but not the black, cleaned again. Test print looked good so I tried printing a doc from my computer. That worked.
Don't know why the problem with printing jobs but not with the copy function?
Not on topic of my printing issue, but this machine "jams" on every other print or copy. It pulls a sheet from the tray that ends up under the tray when I pull it out to "unjam" it. And the alignment is still pretty off even after doing alignment checks for hours yesterday. I inherited this unit from a previous employee and am finding it to be about as useful. How much is a subscription so you can help me with these issues? Should I just take the thing out back and go "Office Space" on it?
A previous employee purchased it three years ago.
No problem. The issue I was having was that it would not print a doc I send to print (it would act like it was printing but no ink on paper), but it would copy just fine. I took all of the steps you suggested and it is now printing docs I send.
Using recycled cartridges, might that be a problem? Would that also cause alignment to be off?