Hi. I am Rick. I will be your expert.
I need you to un install and then re install the printer. re install the drivers for it. See if that helps and let me know.
Rick, your website keeps trying to sign me up for monthly $28. I don't want that. Will there only be a single $28 charge or am I signing up for multiple payments? Please confirm that I will not be charged beyond the $28.
Should I use the original disk for installation or go online?
There is only the one charge. The accept button will only charge the single fee.
As for installing, I would go online thisway you get the lates drivers available.
I thought I sent an additional response but don't see it. When I accept an answer it takes me to a "satisfaction" screen. Do I have to pay extra for every answer?
Reloading the driver on one of my two computers and retrying the scan function didn't work. The printer does not respond to the computer software. I can print but the scanner and copy functions don't work.