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Freddy M.
Freddy M., Technician
Category: Printers
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Experience:  Years of IT and customer support experience
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The black ink on my HP C309g photosmart printer will not work.

Resolved Question:

The black ink on my HP C309g photosmart printer will not work. I have tried 1. unplugging the power lead and putting it back in. 2. Cleaning the printer heads.

I was using an HP cartridge and it was still half full. I have put in a new HP cartridge but the black ink is still not working. Only HP cartridges have been used on the printer.

All other colours apper to be working normally.

Please help.

Helen [email protected]
Submitted: 5 years ago.
Category: Printers
Expert:  Freddy M. replied 5 years ago.
Please try the old cartridge and see if you get the same problem
If you don't then the new cartridge is defective and should be returned and exchanged for another
If it does give you the same problem please try the following

Remove all the ink cartridges from the machine
Then clean the contacts on the cartridges as well as inside the machine itself
Do this with a small amount of warm water on a cotton swab until no ink comes off on the swab
If any of the other cartridges are low, empty, leaking or bulging replace them
Then turn off the machine and unplug it for 70 seconds
Plug it back it and wait for the insert cartridges message
Insert the cartridges and check to see if the problem is still there
If it is it means the print head has failed
In order to fix this the print head inside the printer needs to be replaced
The print head is the part of the printer that puts ink from the cartridges onto the page
Unfortunately this can sometimes cost more to replace then the machine itself
The print head has seperate nozzles for each cartridge so it can print black for example and the color print blank even if the print head has failed.

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Customer: replied 5 years ago.
Thank you for trying to help me Freddy. Unfortunately your suggestions have not solved the problem - it looks like a new printer for me.

I'll forward this reply to you then click on Accept so that you can be recompensed

Helen
Expert:  Freddy M. replied 5 years ago.
Unfortunately if the problem is still there it means the print head has failed
In order to fix this the print head inside the printer needs to be replaced
The print head is the part of the printer that puts ink from the cartridges onto the page
Unfortunately this can sometimes cost more to replace then the machine itself
The print head has seperate nozzles for each cartridge so it can print black for example and the color print blank even if the print head has failed.

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(Even if you are a subscription or trial member you must click "Accept" for me to be paid.)

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