How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Bernie Your Own Question

Bernie
Bernie, Printer Technician
Category: Printers
Satisfied Customers: 7140
Experience:  6+ years experience, Microsoft MCDST/CompTia A+ Certified
46068869
Type Your Printers Question Here...
Bernie is online now
A new question is answered every 9 seconds

I have an HP 5510 photosmart printer and replaced black ink

Resolved Question:

I have an HP 5510 photosmart printer and replaced black ink cartridge...now although it shows that there is black ink in it it is not printing black ???????
Submitted: 2 years ago.
Category: Printers
Expert:  Bernie replied 2 years ago.
Hello, and thanks for asking your question. My name is XXXXX XXXXX I will be your expert today.

Please open the printer and take out the black ink cartridge, and make sure all prepackaged tape has been taken off the nozzle. Then reinsert it, and try to print again.

If still no black, pleaes print a test page for me:

  1. Load plain white U.S. letter or A4 size paper in the tray.
  2. From the control panel home screen on the printer itself, touch the Right Arrow, and then touch the Setup icon
  3. Touch Tools , and then touch Print Quality Report . A Print Quality Diagnostic Report prints.
    Figure 6: Example Print Quality Diagnostic Report
    Image: Example Print quality Diagnostic Report

source

Is black missing from the test page?
Customer: replied 2 years ago.

Have done all of that earlier but no black lettering printing

 

Expert:  Bernie replied 2 years ago.
I see, have you already run the built in printhead cleaning?

Customer: replied 2 years ago.
yes
Expert:  Bernie replied 2 years ago.
Can you open the printer and look at the printhead, does it have a latch on the right side indicating it is removable?

Customer: replied 2 years ago.

is that the device that holds the cartridges

 

Expert:  Bernie replied 2 years ago.
Yes, that's correct, see in this illustration how there appears to be a latch on the right side of it, is that there on your printhead?

graphic
Customer: replied 2 years ago.
no there are only latches on the cartridges themselves and all are clicked in....the crazy part is that when you do a ink level test sheet it shows there is black ink but if you do a system analysis all other colors show levels and black shows empty !!!!
Expert:  Bernie replied 2 years ago.
That is strange, are you using genuine HP cartridges, or refilled/generic?

If you put your old cartridges (if you have them), and then try a diagnostic test page, does it print that or does it say out of ink?
Customer: replied 2 years ago.
yes genuine...message came up on pc that black was low a few days ago while printing tonight black went dead printer itself never gave indication of black out of ink...tried two new genuine black but still no black print
Expert:  Bernie replied 2 years ago.
Thank you, XXXXX XXXXX open the printer again and remove all cartridges > Turn off the printer and disconnect everything

Check all the black cartridge in this location:

graphic

And make sure it is vented correctly:

Normal

graphic

Clogged

graphic

You can use a pin to clear the vent if necessary.

Finally, make sure that any prepackaging has been taken off:

graphic

Now reinsert all cartridges, Unplug the printer sharply from the power outlet while it is still on > While the printer is off, press and hold the power button for 1 minute

Finally, while holding down the stop/cancel button (or just the power button if you don't have those), plug the printer back in, and power on the printer if it doesn't do so automatically, then try the diagnostic test page again and see if there is any black printing. If not please exchange the black ink cartridge for another one.

However, if you still face the same issue, unfortunately this means the printhead will need to be replaced (Either the sensor that detects that particular black cartridge has failed, or that nozzle is permanentely clogged). I have seen this happen quite suddenly before, if the warranty is out, it may be more cost effective to buy a new printer, but you may certainly call 1-800-474-6836 first to get a quote for this part.

Best regards,
Bernie
Customer: replied 2 years ago.
Tried all.....no luck....printer is only three months old and not used extensively !!!! Have had pretty good luck with hp products ....is this a decent unit ???? It performed well up until tonight ....do you feel it is a good unit cause guess i will replace
Expert:  Bernie replied 2 years ago.
I see, that is certainly a very new printer, the good news is that HP should definitely cover you for any printhead replacement repairs should it come to that.

This model is a newer model and it's better than what HP has released in the past in this price range, in my opinion HP usually makes pretty decent printer models that last at least 3-5 years, and this would definitely be an anomaly for the printer to fail so early. I would recommend having the unit replaced/repaired as HP should offer to do so no further charge. I personally use HP and Epson printers.
Bernie, Printer Technician
Category: Printers
Satisfied Customers: 7140
Experience: 6+ years experience, Microsoft MCDST/CompTia A+ Certified
Bernie and 2 other Printers Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
< Last | Next >
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
  • He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here. Diane Dallas, TX
 
 
 

Meet The Experts:

 
 
 
  • John

    Computer Science Engineer

    Satisfied Customers:

    4979
    CompTIA A+ Certified and 12 years of experience repairing computers and printers.
< Last | Next >
  • http://ww2.justanswer.com/uploads/CO/ComputEngineer/2012-2-6_20858_20111114201751jalogoold.200x200.64x64.jpg John's Avatar

    John

    Computer Science Engineer

    Satisfied Customers:

    4979
    CompTIA A+ Certified and 12 years of experience repairing computers and printers.
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Elec & Comp pro

    Satisfied Customers:

    2704
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • http://ww2.justanswer.com/uploads/SO/sowravd85/2012-6-7_20337_200910140042.64x64.JPG Sowrav D.'s Avatar

    Sowrav D.

    Engineer

    Satisfied Customers:

    2609
    Completed Course In Computer Hardware and Printer Repairing
  • http://ww2.justanswer.com/uploads/RT/rtryan01/2012-6-7_211540_DSCN0331.64x64.JPG Richard's Avatar

    Richard

    Technician

    Satisfied Customers:

    2219
    AAS Degree in Computer Technology.
  • http://ww2.justanswer.com/uploads/LO/LongTermTech/SMILE4LARGE500by500.64x64.GIF Russell H.'s Avatar

    Russell H.

    Printer and Office

    Satisfied Customers:

    2057
    11+ yrs experience, inkjets & lasers, from huge to portable
  • http://ww2.justanswer.com/uploads/WA/wa94sound/2012-6-6_202633_iStock000007010121Small.64x64.jpg Bernie's Avatar

    Bernie

    Printer Technician

    Satisfied Customers:

    1997
    6+ years experience, Microsoft MCDST/CompTia A+ Certified
  • http://ww2.justanswer.com/uploads/SH/Shefin/2012-6-6_17328_1.64x64.jpg Shefin's Avatar

    Shefin

    Printer and Office Equip. Specialist

    Satisfied Customers:

    1740
    Working as tech support specialist with a worldwide computer manufacturer.
 
 
 
Chat Now With A Technician
Bernie
Bernie
Computer Support Specialist
1997 Satisfied Customers
6+ years experience, Microsoft MCDST/CompTia A+ Certified