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Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 35730
Experience:  Troubleshoot printers, scanners, etc.
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Im having trouble with paper jamming with my Kodak ESP Office

Resolved Question:

I'm having trouble with paper jamming with my Kodak ESP Office 2150 printer. Trying to print tax forms off of IRS website. The form prints 3/4 of the way, stops, then printer pulls the paper back in . A paper jam message then shows up. I press "OK" and the form rolls out. For 2 page forms, the second page prints 3/4 way, stops then jams. Printer starts to print second page again. What can I do?

In addition, I have tried printing on other websites and the printing was fine.

Submitted: 4 years ago.
Category: Printers
Expert:  Michelle-mod replied 4 years ago.

Hi, I’m a moderator for this topic and I wonder whether you’re still waiting for an answer. If you are, please let me know and I will do my best to find an Expert to assist you right away. If not, feel free to let me know and I will cancel this question for you. Thank you!

Expert:  Viet - Printer Tech replied 4 years ago.
Hi,

Please uninstall Adobe Reader, then download and reinstall it at
http://get.adobe.com/reader/ , then check printing.

If that does not work, please uninstall adobe reader again, then download and install the Foxit Reader:
http://www.foxitsoftware.com/Secure_PDF_Reader/
(click on Download Now on the right)
, then check printing.

Also, if needed, go to http://www.firefox.com/ to download and install Firefox browser, then open Firefox and go to the www.irs.gov website in Firefox, then see if you can print fine from Firefox.

Please let me know. Thank you.
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 35730
Experience: Troubleshoot printers, scanners, etc.
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