Hello,Welcome to JustAnswer. My name isXXXXX and I will be assisting you with your problem today.If the error is still there, then there's something in the machine still you aren't seeing.Unplug it completely from all cablesLift it up, turn it upside down and shake it a bit to see if anything comes loose.Check the rear access and front access using a flashlight to look for any tiny paper scraps or anything else that could be hard to see.Try forcing a very thick piece of paper into the rollers to see if it dislodges anything.Finally try using a dampened lint free cloth to clean the rollers in the printer.See if that works... if not, most likely you damaged the feed roller while removing the jam and it's either loose or would have to be replaced to fix the problem.Thanks and please click the green ACCEPT button after reviewing my answer.Thanks,Rob
can i ask if the print cartridge should be visible as i dont see it
Not necessarily no.
so it has moved to to the side as this confused me! i thought somebody had been tampering with it!!
Well 6500 is generally a result of paper jam or something jammed in the carriage path way
ok I am relieved to here that as i thought i had been robbed!! can i press accept once i have done what you suggested may take some time to fully test this....
this has not worked
do i still need to pay the fee?
Hi,The answer above covers all possibilities. The only other thing I would recommend trying is unplugging the printer and manually sliding the print carriage over and checking it for obstructions. But most likely, it's a service issue.
Thanks and please click the green ACCEPT button after reviewing my answer.Thanks,Rob
how do i push the print carriage over?
Unplug it and manually move it over with your hand
ok this did not work either i will have to call someone who do you recommend?
Hold on I'll get you a number to find a local service center
Ok apparently the service number is XXXXX 13 83 according to Canon Australia's site
That is what you'll have to call to find out
thanks is your fee in aus dollars?
Whatever the fee you pay is converted to US Dollars
ok thanks have a nice day