Hello. My name isXXXXX will be your Primary Care Technician and I can assist you with your question.
Hello, Michael. Hope you can help us. :-)
I will do my best.
Do the printouts look normal?
No! The colors work fine but nothing from the black.
I mean otherwise, on a color page.
Yes, the quality of the print from the other printheads is good. No problems with them.
Had the black ink run out at one point and need to be replaced?
No, I replaced the cartridge when the printer told me to do so.
That's what I mean.
And is that when the problem began?
There are reasons I am asking these questions.
It's possible for the printer to continue printing until you replace the black cartridge, and then it just has to be told that the black cartridge is ready to be used.
yes. We were getting the low ink signal from the printer and we replaced the cartridge. Then when the new one didn't work, I assumed it was a flawed when it didn't work and returned that cartridge for a new one. Now that one is not working either. I have replaced the cartridge a number of times with no problems.
Ok... that's what I thought. And it wasn't actually you or the cartridge!
It's the printer trying to be smart.
I guess not but what.....?
The first thing I'd like you do do is go to the following page and click on the firmware update
OMG someone is at the door. Can we take this up later? :-(
Make sure you ask who it is.
We don't want a home invasion before you accept my answer.
Just let me know whenever you want to continue.
Michael...thank youfor your time. the person at the door yesterday was a friend who works with computers as a profession and fixed our printer. However, I am VERY glad to know of you and this resource. I made a deal to take your time and am willingly paying you for it. Sorry we did not have a chance to work this out on line. But, I am SO glad you know you are there for the time when I will need it.
Have a good day. Terri Washburn
It was my pleasure, and that is VERY generous of you. I really appreciate what you did - that's the way we are compensated, so it means a lot to me... and doing it even though we didn't finish - thank you.
Terri, I am here whenever you have a question! Just come here and ask me directly.