Hello. My name isXXXXX will be your Primary Care Technician and I can assist you with your question.
You can perform the following reset procedure.
Please let me know if you have any additional questions.
Please remember to click accept.
I held down the stop key while
I have pressed the ON/OFF key while holding down the STO key, but it had no effect. The yellow light stayed on and the window did not boot up.
OK, please try this. With power to the printer, remove and re-install the ink cartridges. This should perform a reset.
The problem with that is that with power to the printer (yellow light comes on) the print cartdridge will not move to the accessible centre position when I lift the platen, because that only happens when the machine has responded to the ON key. So how do I get access to the printer when the printer will not turn on?
With the printer unplugged, are you able to move the cartridges back and forth with your hand?
Regrettably "no". The cartridge is firmly set to the right hand side of its run partially under a coverplate. I can grasp the edge of it OK bit it will not move sideways.
It sounds like that might be your problem, then... a carriage jam.
Can you see anything that might be stopping you from moving it?
It should move freely.
One thing to look for inside there... and it should be running right behind our through the printing mechanism, is what's called an encoder strip.
It looks like a clear plastic ruler that goes from one side to the other - this should be attached at both sides and should be tight acrosss the carriage.
This is not a very good picture of it, but it will give you an idea of what it looks like
Circled in red
The cartridge runs on a rail behind it. Above that rail I can see a horizontal drive belt. And slightly in front of that is a horizontal clear plastic-film strip smoky in color and about 6-8mm wide that runs right across the full visible width of the printer's insides. There is nothing similar to a "ruler".
I consider that last thing similar to a plastic ruler.
Does it appear to be stretched tight/
OK Fine. What next?
Next, you answer my question that I just asked.
Sorry, I couldn't see the second line of the answer Can now. Yes it is stretched tight and looks as one might expect. (ie if I push it a little with my finger nail it goes back into its straightness again after releasing the slight pressure.)
ok... that's correct
Was there any grinding noise when this started?
I don't think so because it happened during the course of the day while on but not while working and while I was not looking. ie it was not working at anything when it happened, but was fully on. Earlier in the day I had successfully printed about 200 pages. No difficulty.
It seems that you have a carriage jam, which means you may have to have the printer serviced. In this case, though, the current model of the printer might be about the same cost as getting it serviced.
Canon PIXMA MG5320 Wireless Inkjet Photo All-in-One Printer (5291B019)
Oh dear. That's a crazy situation if all it needs is to release the carriage!
Thanks for your thoughts.
It's not a matter of just releasing the carraige.
It means the carriage is stuck.
as in broken
If you can't move it with your hand, then something in the printer is broken. The reason I mention the new model is because if you were going to have your current printer serviced, it would make more sense just to replace it.
I have been doing this for decades, and if there was a simple fix, I would certainly tell you.
What I'm giving you are a little more than thoughts.
Have a great night.