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Bernie
Bernie, Printer Technician
Category: Printers
Satisfied Customers: 7140
Experience:  6+ years experience, Microsoft MCDST/CompTia A+ Certified
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Canon MP 280 printer. Windows 7. Cannot get MP Navigator

Customer Question

Canon MP 280 printer. Windows 7. Cannot get MP Navigator EX 4.0 to open.
Submitted: 2 years ago.
Category: Printers
Expert:  Bernie replied 2 years ago.
Hello,

What happens when you try to open MP Navigator, do you get an error message?

How long ago did this issue first start?

Customer: replied 2 years ago.

Cannot open program, MP Navigator EX 4.0, for Canon MP 280 printer using Windows 7.

 

Optional Information:
Make: Canon
Model: MP 280

Already Tried:
Tried uninstall MP Navigator EX 4.0 and re-installing it.

Expert:  Bernie replied 2 years ago.
What happens when you try to open MP Navigator, do you get an error message?

How long ago did this issue first start?
Expert:  Bernie replied 2 years ago.
Thank you, XXXXX XXXXX your other reply, but please try to reply to this page only so I don't lose you.

Do you have an antivirus program you use on the computer like Norton, McAfee, or other (please specify)?

Are you reinstalling MP navigator from the cd or from online?

Customer: replied 2 years ago.
I have Norton on my computer. I tried re-installing MP Navigator from a CD.
Expert:  Bernie replied 2 years ago.
Thanks, XXXXX XXXXX this:

Uninstall MP Navigator again, then download the newest version from this link, click here (it's the green download button on that page)

Then, temporarily disable Norton, and reinstall MP Navigator, and let me know how that works out.
Customer: replied 2 years ago.
I disabled Norton and reinstalled MP Navigator. It still will not open.
Expert:  Bernie replied 2 years ago.
I see, how long ago did this issue first start?

Customer: replied 2 years ago.
This issue started Jan. 7 the first time I tried to open MP Navigator.
Expert:  Bernie replied 2 years ago.
Click the Window start button > In the box, type user accounts > Press enter on the keyboard

On the window that comes up, click the Manage another account link > Finally click the Create a new account link > Create a new admin account called test

Log off your current account, then log into this test account and try your Navigator program there, does it open?
Customer: replied 2 years ago.
I did what you suggested, but the program would not open in the test account either.
Expert:  Bernie replied 2 years ago.
Ok, please log off the test account and back on to the original one.

Restart the computer and start tapping F8 on the keyboard immediately, then a boot menu will come up, on that page pick Safe mode with networking.

Log into your account, it will show a black desktop background and say safe mode in all 4 corners of the screen so you know you're in safe mode, now try to open MP Navigator and see if it opens up.
Customer: replied 2 years ago.
I have gone about as far as I am willing to go on this. Please cancel charges on my credit card account.

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