How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Robert Preston Your Own Question

Robert Preston
Robert Preston, Technician
Category: Printers
Satisfied Customers: 9561
Experience:  5+ Years of Hardware Printer repair including installation and repair of Xerox MFP devices
Type Your Printers Question Here...
Robert Preston is online now
A new question is answered every 9 seconds

epson workforce 310. printer suddenly does not recognize cartridge

This answer was rated:

epson workforce 310. printer suddenly does not recognize cartridge as genuine epson cartridge, and will no longer print.

Robert Preston :


Welcome to JustAnswer. My name isXXXXX and I will be assisting you with your problem today.

Most likely this is a print head issue. The print head is what the cartridges sit in inside of the printer. To attempt to resolve it, do the following:

(1) Open the printer and wait for the carriage to slide over
(2) Remove the ink cartridges from the print head.
(3) Use cotton swabs dipped in hot water to thoroughly clean the print head and each ink cartridge.
(4) Repeat this until there is no ink residue coming off on the cotton swab.
(5) Once finished, allow to dry and replace the cartridges
(6) Try to print something now

You can also try using an Epson nozzle cleaning kit like this:

If that does not work then you have one of two possibilities:
(1) One of the ink cartridges is defective and causing the error
(2) If it's definitely not that, then the print head will need to be replaced.

Thanks and please click the green ACCEPT button if you are satisfied with my answer.


Robert Preston and 4 other Printers Specialists are ready to help you
Customer: replied 4 years ago.
Looking at the replaced cartridge, plus the other cartridges, I'm thinking of buying a new printer, possibly an HP product for greater reliability.
Customer: replied 4 years ago.
I'm still thinking of a new printer.
Customer: replied 4 years ago.
Relist: Other.
I;m questioning the reliability and quality of Epson printers, and whether furthe application is worth it, as opposed to a new printer by another manufactureer.