Hello,Welcome to JustAnswer. My name isXXXXX and I will be assisting you with your problem today.Most likely this is a print head issue. The print head is what the cartridges sit in inside of the printer. To attempt to resolve it, do the following:(1) Open the printer and wait for the carriage to slide over(2) Remove the ink cartridges from the print head.(3) Use cotton swabs dipped in hot water to thoroughly clean the print head and each ink cartridge.(4) Repeat this until there is no ink residue coming off on the cotton swab.(5) Once finished, allow to dry and replace the cartridges(6) Try to print something nowIf that does not work then you have one of two possibilities:(1) One of the ink cartridges is defective and causing the error(2) If it's definitely not that, then the print head will need to be replaced.Thanks and please click the green ACCEPT button if you are satisfied with my answer.Thanks,Rob
Ok, should I clean ALL 4 cartridges?
(so that how you say it!)
I would clean the printhead and the cartridges, just to be safe, but obviously in your case it sounds like the problem is more with the black cartridge and black part of the printhead.
at the bottom of the printhead there are 2 chips, it doesnt look like somthing that needs to get wet. clean it or not?
what im asking is if i can actually rins this whol thing.
Yes, it can all be cleaned with no problem.
If you want to be careful you can unplug the printer
But it's fine either way
i took the printhead out ,
can i put it under runing water?
If that doesn't work you can also try soaking it in hot water for an hour or so.
k... im trying this :)
Just make sure it's completely dry before you replace it.
ok... i out the printhead back but the printer says to take it out again and re install it. did that. same message... :/ WHY?
out=put (o too close to p)
never mide. got it right, trying to print
now I have ALOT of black ink on my hands... clean it? (Just kidding LOL) It worked. THANK YOU :)