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Robert Preston
Robert Preston, Technician
Category: Printers
Satisfied Customers: 9561
Experience:  5+ Years of Hardware Printer repair including installation and repair of Xerox MFP devices
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I have an HP Officejet 6500A plus. I bought a non original

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I have an HP Officejet 6500A plus. I bought a non original black ink cartilage which the printer RECOGNIZED after installing. Under the "ink supply" category bouth in my computer and the printer itself it shows that the black int is full YET when I Print the printer doesnt print the black parts of the document as if I have no balck ink cartilage in the printer at all (all the other colors are fine). How do i fix this???
(thank you in advanced! Yael)

Robert Preston :

Hello,

Welcome to JustAnswer. My name isXXXXX and I will be assisting you with your problem today.

Most likely this is a print head issue. The print head is what the cartridges sit in inside of the printer. To attempt to resolve it, do the following:

(1) Open the printer and wait for the carriage to slide over
(2) Remove the ink cartridges from the print head.
(3) Use cotton swabs dipped in hot water to thoroughly clean the print head and each ink cartridge.
(4) Repeat this until there is no ink residue coming off on the cotton swab.
(5) Once finished, allow to dry and replace the cartridges
(6) Try to print something now

If that does not work then you have one of two possibilities:
(1) One of the ink cartridges is defective and causing the error
(2) If it's definitely not that, then the print head will need to be replaced.

Thanks and please click the green ACCEPT button if you are satisfied with my answer.

Thanks,
Rob

Customer:

Ok, should I clean ALL 4 cartridges?

Customer:

(so that how you say it!)

Robert Preston :

I would clean the printhead and the cartridges, just to be safe, but obviously in your case it sounds like the problem is more with the black cartridge and black part of the printhead.

Customer:

at the bottom of the printhead there are 2 chips, it doesnt look like somthing that needs to get wet. clean it or not?

Customer:

what im asking is if i can actually rins this whol thing.

Customer:

whole*

Robert Preston :

Yes, it can all be cleaned with no problem.

Robert Preston :

If you want to be careful you can unplug the printer

Robert Preston :

But it's fine either way

Customer:

i took the printhead out ,

Customer:

can i put it under runing water?

Robert Preston :

Yes

Robert Preston :

If that doesn't work you can also try soaking it in hot water for an hour or so.

Customer:

k... im trying this :)

Robert Preston :

Just make sure it's completely dry before you replace it.

Customer:

k

Customer:

ok... i out the printhead back but the printer says to take it out again and re install it. did that. same message... :/ WHY?

Customer:

out=put (o too close to p)

Customer:

never mide. got it right, trying to print

Robert Preston :

Ok

Customer:

now I have ALOT of black ink on my hands... clean it? (Just kidding LOL) It worked. THANK YOU :)

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