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Ansh P.
Ansh P., Engineer
Category: Printers
Satisfied Customers: 7971
Experience:  Professional Systems Engineer with over a decade of experience in the field of technology.
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My curser is always in busy or jumping in word 2010. My operating

Resolved Question:

My curser is always in busy or jumping in word 2010. My operating system is windows 7
Submitted: 2 years ago.
Category: Printers
Expert:  Ansh P. replied 2 years ago.
Hi

Welcome to JustAnswer.com

I am Tech Specialist and today, I will be trying my best to solve your issue.

First off, please download and install the following utility in your system:
http://tinyurl.com/555sq6

This will let you freeze the jumping around of the cursor due to the touchpad while typing, which is basically the issue you are having.

Let me know how it goes. If you require further help, use the below box to reply me, I will remotely connect and fix it for you.

Regards
Customer: replied 2 years ago.
This is a PC not a laptop. There is no touch pad. This problem only happens in word 2010!
Expert:  Ansh P. replied 2 years ago.
Ok, try the software anyways, it works for desktops as well. If not, let me know. I will remotely help.
Customer: replied 2 years ago.
Did not work!
Expert:  Ansh P. replied 2 years ago.
Are you using a USB mouse?

Also, is it wireless or wired?
Customer: replied 2 years ago.
Wireless mouse. I have used 2 different ones. This problem started happening after I upgraded to office Pro 2010.
Expert:  Ansh P. replied 2 years ago.
Both giving same issues?
Customer: replied 2 years ago.
yes
Expert:  Ansh P. replied 2 years ago.
It will take 30-40 minutes, please reply after that. I am currently in a session, thanks.
Customer: replied 2 years ago.
any answer to my problem? The problem only occurs in word. No other programs.
Expert:  Ansh P. replied 2 years ago.
click start button on the left bottom - click control panel - double click mouse(if you can't see mouse switch to classic view) - mouse properties - pointer options - uncheck everything there specially 'hide pointer while typing' and 'enhance pointer precision'

It should word else let me know. I will take a look remotely.
Ansh P., Engineer
Category: Printers
Satisfied Customers: 7971
Experience: Professional Systems Engineer with over a decade of experience in the field of technology.
Ansh P. and 7 other Printers Specialists are ready to help you
Customer: replied 2 years ago.
I had already done all of what you had asked. In doing research there are many people having the same issue. It has to do with Windows 7 and word 2010. What did you find from microsoft?
Expert:  Ansh P. replied 2 years ago.
Can I check remotely?
Customer: replied 2 years ago.
yes
Customer: replied 2 years ago.
yes the problem is still there. I need this fixed!
Expert:  Ansh P. replied 2 years ago.
Are you there? I am online now
Customer: replied 2 years ago.

I will be at my PC between 2:15 and 3:00PM EST today.

Let me know if you can get in at that time.

Expert:  Ansh P. replied 2 years ago.
Reply me when you are online.
Customer: replied 2 years ago.
I am ready
Customer: replied 2 years ago.
ready!
Expert:  Ansh P. replied 2 years ago.
ok thanks
Customer: replied 2 years ago.

Thank you for your help today. You have given me a work around until Microsoft fixes the problem with word 2010.

Have a Merry Christmas, a happy holiday season and a very happy and healthy New Year!

Expert:  Ansh P. replied 2 years ago.
You too have a great year and Merry Christmas.

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