How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Michelle Your Own Question

Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 4864
Experience:  B.Sc. Computer Science with Honors
26798893
Type Your Printers Question Here...
Michelle is online now
A new question is answered every 9 seconds

i have a canon pixma mx 410 and keep getting error code 5011

Resolved Question:

i have a canon pixma mx 410 and keep getting error code 5011 before this pops up it make a loud constant noise like stripped gears please help printer not even a year old
Submitted: 5 years ago.
Category: Printers
Expert:  Michelle replied 5 years ago.

Hi,

 

The error code is a service error indicating that the unit needs service.
The error indicates 2 possibilities, either their is something stuck or a sensor has faulted.

Please try the below steps
first of all please turn off the unit....unplug the power cable
now remove the cartridge...manually slide the carriage assembly\ printhead back and forth
also clean the rail against which the assembly slides with a tissue ensuring that there is no ink residue on it
clean the golden contacts of the cartridges and the printhead with a cotton swab dipped in little alcohol
Now check the paper feed tray, roller assembly area and the area where the carriage moved for any stuck obstruction like paper, paper clips, pins etc and if found remove it.
once done turn the unit back on and check

if even after performing the above steps, the error continues,then If the unit is within warranty cover get the unit serviced through Canon
If the unit is out of warranty, then you may contact a local repair store for service.
However, sensors repairs\replacement in such case is costly and it is more cost effective to opt in for a new unit.
let me know if you have any further queries
Please do click accept if you find the information shared by me useful.
Thanks for choosing Just answer

Michelle and 5 other Printers Specialists are ready to help you