How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John Your Own Question

John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 14337
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

nozzle check has gaps after print head cleaning and new ink

Resolved Question:

nozzle check has gaps after print head cleaning and new ink cartridges.
Submitted: 2 years ago.
Category: Printers
Expert:  John replied 2 years ago.
Hello, I am John Cappucci, Computer Science Engineer. I enjoy solving computer, printer and networking issues, so I will be very happy and will do my best to help you.

Please follow the steps below:

1- Remove ALL the ink cartridges from the printer

2- Check that there is no residual tape on the cartridges.

3- Then clean the contacts (the hole where the ink comes out) on the cartridges as well as inside the printer itself (you may want to use gloves here)

NOTE: Clean the contacts with a small amount of warm water on a cotton swab until no ink comes off on the swab.

4- If any of the other cartridges are low, empty, leaking or bulging, replace them with genuine and original ones.

5- Then turn off the machine and unplug it for 60 seconds

6- Insert the cartridges and check to see if the issue persists.

7- Please let me know if the issue is not solved clicking the "Reply to expert" gray button, so we can continue troubleshooting.

8- If I helped please scroll down and click the green Accept button

Thank you

John C.
Computer Science Engineer
Customer: replied 2 years ago.
There is no change. I followed all the steps exactly. Any other ideas?
Expert:  John replied 2 years ago.
OK, please follow the steps below to clean the printhead, but this time from the printer's control panel:

Follow these steps to clean the print head:
  1. Make sure the WorkForce is turned on but not printing.


  2. (If ink is low, you may need to replace the low ink cartridge before cleaning the print head.)

  3. Load a few sheets of plain paper in the sheet feeder.


  4. Press the Home button.


  5. Press or to select Setup, then press OK.


  6. Press or to select Maintenance, and press OK. You see this screen:




  7. Select Head Cleaning, and press OK.




  8. Press Start to start head cleaning.


  9. Cleaning takes about 2 1/2 minutes. When it's finished, you see a message on the display screen.

    Caution:
    Never turn off the WorkForce during a cleaning cycle or you may damage it.


  10. Select Nozzle Check, then press Start to run a nozzle check and confirm that the print head is clean


  11. The WorkForce prints a test pattern, which includes a nozzle check. Shown below are some examples of what the nozzle check may look like.

    Nozzle check pattern with no gaps




    Nozzle check pattern with gaps





  12. Examine the nozzle check.


  13. If the nozzle check has no gaps, you're done. Select Finish Nozzle Check.

    If you see any gaps or missing sections or if the page is blank, repeat the cleaning process by selecting Head Cleaning, then Start.
    Source:epson.com


Then if no luck, we have 2 options here. Please see below:

Option 1: the cartridges are defective (that happens sometimes). If you can, replace them by new and genuine KODAK cartridges.

Option 2: If you replace the cartridges and you still get the same issue, then the printhead is defective. (The printhead is the part of the printer that puts ink from the cartridges onto the page) Unfortunately this can sometimes cost more to replace than the machine itself. If your printer is still in warranty you can call Kodak at 1-800-421-6699 and ask for a free printer replacement.

Or if out of warranty, you may prefer a new printer for a similar/better price than a repair. Amazon has very good prices usually with free shipping and no tax. Click here for more info ---> http://tinyurl.com/AmazonPrinterDeals

Please note I do NOT work for KODAK so please do NOT leave me a negative feedback if you are not satisfied with them.

Thank you

John C.
Computer Science Engineer
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 14337
Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
John and 9 other Printers Specialists are ready to help you
Customer: replied 2 years ago.
It's an Epson, not a Kodak printer. These are genuine Epson cartridges. Thanks for trying.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
< Last | Next >
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
  • He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here. Diane Dallas, TX
 
 
 

Meet The Experts:

 
 
 
  • John

    Computer Science Engineer

    Satisfied Customers:

    4979
    CompTIA A+ Certified and 12 years of experience repairing computers and printers.
< Last | Next >
  • http://ww2.justanswer.com/uploads/CO/ComputEngineer/2012-2-6_20858_20111114201751jalogoold.200x200.64x64.jpg John's Avatar

    John

    Computer Science Engineer

    Satisfied Customers:

    4979
    CompTIA A+ Certified and 12 years of experience repairing computers and printers.
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Elec & Comp pro

    Satisfied Customers:

    2704
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • http://ww2.justanswer.com/uploads/SO/sowravd85/2012-6-7_20337_200910140042.64x64.JPG Sowrav D.'s Avatar

    Sowrav D.

    Engineer

    Satisfied Customers:

    2609
    Completed Course In Computer Hardware and Printer Repairing
  • http://ww2.justanswer.com/uploads/RT/rtryan01/2012-6-7_211540_DSCN0331.64x64.JPG Richard's Avatar

    Richard

    Technician

    Satisfied Customers:

    2219
    AAS Degree in Computer Technology.
  • http://ww2.justanswer.com/uploads/LO/LongTermTech/SMILE4LARGE500by500.64x64.GIF Russell H.'s Avatar

    Russell H.

    Printer and Office

    Satisfied Customers:

    2057
    11+ yrs experience, inkjets & lasers, from huge to portable
  • http://ww2.justanswer.com/uploads/WA/wa94sound/2012-6-6_202633_iStock000007010121Small.64x64.jpg Bernie's Avatar

    Bernie

    Printer Technician

    Satisfied Customers:

    1997
    6+ years experience, Microsoft MCDST/CompTia A+ Certified
  • http://ww2.justanswer.com/uploads/SH/Shefin/2012-6-6_17328_1.64x64.jpg Shefin's Avatar

    Shefin

    Printer and Office Equip. Specialist

    Satisfied Customers:

    1740
    Working as tech support specialist with a worldwide computer manufacturer.