Ok unfortunately that means either the lamp or the scanner mechanism has failed and needs to be replaced. The lamp is what lights up the image as it is being scanned. The scanner mechanism is the bar that moves across the glass platen under the page to capture the image. If the machine is under a year old both would be covered by your warranty. Unfortunately if not fixing this can actually sometimes cost more than replacing the mahcine itself as it sometimes requires replacing the logic board.

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