Need to know how to setup Canon MP 495 on my mac

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Need to know how to setup Canon MP 495 on my mac

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Need to know how to setup Canon MP 495 on my mac

Expert: Shefin replied 4 years ago.

S H E F I N :

Hello, and welcome to Justanswer. My name is XXXXX XXXXX I will be happy to assist you.

S H E F I N :

Please let me know when you are ready.

Customer:

Hello Shefin

S H E F I N :

May I know the version of Mac OSx you are using?

Customer:

Version 10.5.8

S H E F I N :

Alright.

S H E F I N :

Do you have the driver disc with you?

Customer:

It starts up to the point where i have to click the residential thingy

Customer:

and when i click next it doesn't work and it just disappears

S H E F I N :

Alright.

Customer:

yes i think so

S H E F I N :

Please go to the link given below, select OS as Mac OSX 1.5.

S H E F I N :

http://usa.canon.com/cusa/support/consumer/printers_multifunction/pixma_mp_series/pixma_mp495?selectedName=DriversAndSoftware

S H E F I N :

Under drivers, you will see three files.

S H E F I N :

Please click the Arrow sign under Download in order to download them.

Customer:

do u mean Mac OSX 10.5?

S H E F I N :

You are using Mac OSX 10.5.*. Right?

S H E F I N :

Sorry for the typo

S H E F I N :

ou are using Mac OSX 10.5.8. Right?

Customer:

yeh

Customer:

and u want me to download all three of them?

S H E F I N :

Then, select OS as Mac OSX 10.5.

S H E F I N :

Under drivers, you will see three files.

S H E F I N :

Please click the Arrow sign under Download in order to download them.

S H E F I N :

Please remember the download location.

S H E F I N :

After downloading the files, install them.

S H E F I N :

Please let me know when you done with the installation.

Customer:

okay

Customer:

if the download location is Macintosh HD, where is that?

S H E F I N :

After completing the download, do you get an option to open or run the file?

Customer:

nope

Customer:

nothing like that

Customer:

it just installs it and then i just wait i guess?

Customer:

i still haven't downloaded the final one

S H E F I N :

Please check the desktop of your computer.

Customer:

there the things i've downloaded but thats about it

S H E F I N :

Could you please run the downloaded files?

Customer:

i did and it just stays that installation has be successful

S H E F I N :

Alright.

S H E F I N :

Please check if you are able to print.

Customer:

shall i see if i can install it?

Customer:

i still haven't installed it

S H E F I N :

Could you please download it once again, change the download location and try to install it?

Customer:

for the ScanGear_MP 495 series, it has the download but it also has something called the packages. does it mean that i need to download every single one of them?

S H E F I N :

No.

Customer:

okay

S H E F I N :

Please let me know when you complete it.

Customer:

nope it still doesn't download

S H E F I N :

Alright. Please wait a minute.

Customer:

do i really need to set it up in order to use my printer even thou i might be using it with usb

Customer:

?

S H E F I N :

Make sure the printer is connected to your computer, plugged in, and turned on.

S H E F I N :

Choose Show Printer List from the View menu. The Printer List window appears.

Customer:

where do i open the printer list? there is no such thing poping up

Customer:

there is no way for me to click on view

S H E F I N :

From the Apple menu, choose System Preferences,

Customer:

yes and then

Customer:

do i click on print&fax?

S H E F I N :

Do you see the Printer's icon over there?

Customer:

yes

Customer:

and i have Canon MP495 series

S H E F I N :

Right-click on the printer's icon in the System Preferences and select Reset printing system.

Customer:

yes i did

Customer:

and now....

S H E F I N :

Do you see Add printer option?

Customer:

yes

S H E F I N :

Please click that.

S H E F I N :

Choose USB from the first pop-up menu.

S H E F I N :

Select your printer from the list.

S H E F I N :

Click Add.

Customer:

i'm currently trying to add

Customer:

i think it will work

Customer:

hold on

S H E F I N :

Sure.

Customer:

THANK YOU SOOOOO MUCH!!!

Customer:

ITS WORKING!!!

Customer:

THANK YOU EVER SOOO MUCH!!1

S H E F I N :

If the issue resolved or the response was helpful, please click ACCEPT, so that I can get paid for my time and effort.

S H E F I N :

A positive feedback is precious to me.

Shefin, Printer and Office Equip. Specialist

Category: Printers

Satisfied Customers: 4755

Experience: Working as tech support specialist with a worldwide computer manufacturer.

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