How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Printer Expert Your Own Question
Printer Expert
Printer Expert, Printer Pro
Category: Printers
Satisfied Customers: 2126
Experience:  Expert in all major brands and models.
47701907
Type Your Printers Question Here...
Printer Expert is online now
A new question is answered every 9 seconds

how to fix an error 5100 on pixma mx310

This answer was rated:

how to fix an error 5100 on pixma mx310

justprinters :

Welcome to the justanswer chat support.

justprinters :

Follow these steps:
1.remove and reinstall the ink cartidges
2. press ON/OFF switch to reset the printer
3. if the printer is new, make sure all the packing material has been removed
4. Check the paper path to make sure that you do not have a paper jam.
5. If these do not clear the problem, you need to have the printer serviced.
2. 3. Remove Packing Material MX310 4. Removing paper jams MX310 5. The MX310 may require repair

justprinters :

Let me know how it goes

Customer:

same result - alarm flashes - lcd says check printer 5100

justprinters :

how old is the printer?

justprinters :

is it under 1 year warranty

Customer:

not under war. - 5 yrs old or more

justprinters :

ok

Customer:

just checked - 3 yrs old

justprinters :

did this happen after replacing the cartridges

justprinters :

i mean the error

Customer:

no - happened after paper jam

Customer:

more exact - replaced cartridge, then had paper jam, then got error.

Customer:

i did print a page before the paper jam

justprinters :

please try these steps

justprinters :

1, Power off the printer

2, Unplug the printer's power cord, wait 5 seconds then replug the power cord in.

3, Hold the Power button for 6 Beeps

4, Release the Power Button

This will reset the printer and should resolve incorrect cartridge detection problems

Customer:

ther are no beeps while holding down the power button

justprinters :

it looks like a hardware problem

justprinters :

if you can get the carriage encoder strip replaced

justprinters :

it is not expensive at all

Customer:

ok - so i guess you are saying take it to a repair shop?

justprinters :

this is the only part which is causing the error

justprinters :

that is correct

justprinters :

its time to take it to the repair shop

Customer:

thank you - i appreciate your help

Printer Expert and other Printers Specialists are ready to help you

Related Printers Questions