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Follow these steps:1.remove and reinstall the ink cartidges2. press ON/OFF switch to reset the printer3. if the printer is new, make sure all the packing material has been removed4. Check the paper path to make sure that you do not have a paper jam.5. If these do not clear the problem, you need to have the printer serviced.2. 3. Remove Packing Material MX310 4. Removing paper jams MX310 5. The MX310 may require repair
Let me know how it goes
same result - alarm flashes - lcd says check printer 5100
how old is the printer?
is it under 1 year warranty
not under war. - 5 yrs old or more
just checked - 3 yrs old
did this happen after replacing the cartridges
i mean the error
no - happened after paper jam
more exact - replaced cartridge, then had paper jam, then got error.
i did print a page before the paper jam
please try these steps
1, Power off the printer 2, Unplug the printer's power cord, wait 5 seconds then replug the power cord in. 3, Hold the Power button for 6 Beeps 4, Release the Power Button This will reset the printer and should resolve incorrect cartridge detection problems
ther are no beeps while holding down the power button
it looks like a hardware problem
if you can get the carriage encoder strip replaced
it is not expensive at all
ok - so i guess you are saying take it to a repair shop?
this is the only part which is causing the error
that is correct
its time to take it to the repair shop
thank you - i appreciate your help