Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi. I am Rick. I will be your expert.
There should be no problem with this printer and windows 7. The only thing that may be causing your problem is the driver set up. I am assuming from your statement that you have used the disk to load and install the drivers. This may be the problem. Windows 7 already has the drivers it needs for that printer. Try uninstalling the drivers and the printer. Then reboot the computer and plug the printer in and let windows 7 find the drivers itself. See ifvthat helps.
Thank you for that. I have followed your instructions but I am afraid that my printer still does not work. After starting the 'cleaned' system Windows found the printer and loaded drivers etc. When I tried to print a doc from Word I got the message 'Word cannot print - there is no printer installed'. The print screen in Word shows the printer is ready and the printer shows as the default printer when I look in' show devices and printers'.
I have just run the disc supplied with the printer again and get a message part way through which says 'the arguments are invalid'. I can click through that and the operation appears to finalise. However after restarting the computer and trying to print in Word I still get the 'there is no printer installed message'.
Have you any other ideas please?
Lets try this. Go to the site below and selct your operating system. It should give you the latest drivers and software for your printer. Download and run them and then install the printer and see if that helps.
Thank you for that. I have gone through the process and at the end got a message reading ' The Brother printing device software has already been installed. There are no other items to install'
Needless to say I get the same error messgae as previously what I try to print from Word.
Rgeards Chris R
OK lets try approaching this from a different road. I want you to open a new word document. On the first line of the document type the following:
Let me know what you get
Yes, thank you. Tried that. I get the same message as before 'Word cannot print. There is no printer installed.
It seems to be just about everything.
I have tried Excel and a PDF document and those won't print either.
Thank you for that. I will try it tomorrow as it is getting late here and I need to be up for work in the morning.
Can you tel me where I might find the drivers to remove them please?
I have done all those things - deleted all the printer drivers and then installed them from the web site link.
Situation is exactly as it was - no change.
I was thinking of hooking up the Brother printer to another machine just across the office and seeing if it would work with that one.
Regards Chris Rose
I haven't hooked it up to the other compurter yet but I have tried the fax and the scan options.
Fax works fine and the scan will send a message back to the computer so there appears to be no communication problems in that direction.
It is just the print facility that seems not to be working as it should.
Hopefully I will get time tomorrow to try the direct link and coneection to the other computer.
I spoke to the supplier of the printer today and their immediate reaction was that it must be a faulty machine and they are happy to exchange it for another brand new one.
I am going to get that done on Thursday and will let you know what happens
Got the new printer but the situation is much the same, unbale to print as it keeps saying printer not installed.
I do now however get the following error message 'The install script engine on this machine is older than the version needed to run this setup. If available please install the latest version of ISScript.msi or contact your support personnel'
Any ideas on that one please?
THese are install script in Windows. The process for correcting this is very involved so rather than give you the step by step I will send you to a site that has the step by step instructions. Follow them carefully and it should fix it for you.
Thank you for that, it was very useful.
I have determined that I need version 12, obviously new info than the link. Any idea where I might find that, I have googled it with no real success.
Thank you Rick
I will install version 11 and see if that works and will certainly ask Brother regarding version 12.
Installed version 11, that didn't work either.
Am waiting for Brother to get back to me.