How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard, Technician
Category: Printers
Satisfied Customers: 5359
Experience:  AAS Degree in Computer Technology.
Type Your Printers Question Here...
Richard is online now
A new question is answered every 9 seconds

Service Call (001B) message on my Konica Minolta magicolor

This answer was rated:

Service Call (001B) message on my Konica Minolta magicolor 1690MF. Is there anything I can do to fix this myself?

Hi. I am Rick. I will be your expert.

This is usually caused by not putting in the toner 100% in. If you want to get the toner securely in, try pressing (trying not to touch the toner bars) the toner cartridges in as much as you can from the front panel, and top panel (taking out the top imaging peice first to access the toners).

Customer: replied 5 years ago.
I've checked all the toners & replaced the low Y toner - seems to be something off with the rotation of the color toners...looks like a piece in the lower left hand corner has shifted...not sure how to access...
Since that didn't fix it, you will need to obtain service. My experience dictates that the code you're seeing could mean a couple different things. I have seen this stem from a drum malfunction (pretty basic) to a mainboard failure (very serious). The only way to know for sure is to have a technician look at it and run appropriate diagnostics. Basically it sounds as if the machine as gotten out of alignment and a onsite technician will be able to get things back in order for you. Other than what I gave you to try there is no other user option available for you.
Richard and other Printers Specialists are ready to help you