How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Mary Your Own Question

Mary
Mary, Digital Printing Specialist
Category: Printers
Satisfied Customers: 667
Experience:  25+ years experience supporting color and b/w digital printing equipment
44751453
Type Your Printers Question Here...
Mary is online now
A new question is answered every 9 seconds

I use a canon 5185i color copier. I received error message

This answer was rated:

I use a canon 5185i color copier. I received error message E000007-0211, and the copier turns itself off every time I turn it back on. Technician unavailable this week, and I need to use the machine. Any suggestions?

Hi, I'm Mary and I'll do my best to help you solve your copier issue.


Unfortunately, this is most definitely a technician issue.

 

The(NNN) NNN-NNNNerror indicates: "Error of temporary prevention of full displacement of belt." Remedy: "Replace the fixing unit."

 

This isn't something that a non-Canon-trained tech person can fix. Some machines have swappable fixing units, but this isn't one of them I'm sorry to say.

 

Turning the machine on and off won't help. The only thing to do is either wait until next week or attempt to find another Canon technician who has time to do the job.

Mary40835.7314761921
Mary and 5 other Printers Specialists are ready to help you