How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Sowrav D. Your Own Question
Sowrav D.
Sowrav D., Engineer
Category: Printers
Satisfied Customers: 3147
Experience:  Completed Course In Computer Hardware and Printer Repairing
33155275
Type Your Printers Question Here...
Sowrav D. is online now
A new question is answered every 9 seconds

I have a canon MX350 I get this message Document in ADF close

Resolved Question:

I have a canon MX350 I get this message Document in ADF close feeder cover and press ok to eject document. There is no document in the feeder but the alarm keeps coming back.
Submitted: 5 years ago.
Category: Printers
Expert:  Sowrav D. replied 5 years ago.
Hi,
Welcome to Just Answer ,My name isXXXXX will try to help you..

Please remove all the cables from the printer, then wait for 15 mins. after connect only the power cord and let me know, if you can still see the error message or not?
Customer: replied 5 years ago.
same error message. Unplugging did not work.
Expert:  Sowrav D. replied 5 years ago.
Can you let me know, what you have already tried. So, that I can avoid those same steps.
Customer: replied 5 years ago.
we have only tried what the error message told us to do. Document in ADF. Close feeder cover and press ok to eject document, there is no document in adf
Expert:  Sowrav D. replied 5 years ago.
Make sure of the following:
Check 1: Are there any foreign objects around the Paper Output Slot?
Check 2: Are there any foreign objects in the Rear Tray?


If you drop the foreign object into the Rear Tray, turn off the machine, then remove the foreign object.

Customer: replied 5 years ago.

No foreign objects

Expert:  Sowrav D. replied 5 years ago.
If you are getting the error message, without anything in the ADF, then the problem is with the cover sensor of the printer, the sensor seems to be depressed and that's why the printer thinks, the cover is open and there is paper in the ADF. It can be repaired in any repair shop for few dollars. The sensor is actually tiny plastic lever and it gets misplaced due to regular usage of the printer.
Sowrav D. and 5 other Printers Specialists are ready to help you