Hello, and thanks for asking your question. My name is XXXXX XXXXX I will be your expert today.
This is caused by remaining paper stuck inside the printer (probably near the printhead and it's blocking the path of the carriage), or a dirty/defective jam sensor. First, please try these steps:
(1) Power off and unplug the printer, then unplug it from the computer (if it is connected there)
(2) Remove all cartridges and check in there for any paper jam. Use compressed air to remove all dust from the internals of the printer .
(3) Remove all paper from the paper feed and blow it with compressed air 3-4 times. Make sure nothing is in the paper feed:
Sometimes something as small as a paper clip stuck somewhere can cause this issue.
(4) Next, use a flashlight and look in the paper feed and inside the printer for any foreign object. Make sure nothing is in the path of the printhead, like smashed up paper underneath. You should be able to move the printhead back and forth freely on the rail (If not, stop here and let me know first).
(5) Go ahead and reinsert the cartridges securly. While the printer is still off, press and hold the power button for 1 minute. Finally, while holding down the stop/cancel button, plug the printer back in, and power on the printer if it doesn't do so automatically. Now try to print. After that, if you still face the same issue, then the printer will need to be taken apart and the sensors inside may need to be replaced. Unfortunately, if the warranty is out, it may be more cost effective to buy a new printer, but you may certainly call 1-800-652-2666 first to get a quote for the repairs and make a final decision.