Thanks for using JustAnswer
the error you got has been faced by few others and they could fix the problem
Here are the steps that worked for others
*** Fix your HP Photosmart D7360 (Reset Code/Master Reset) *** 1- Turn off power and unplug from power source. 2- Open right side of printer (looking at the front). 3- Disconnect,by pulling gently, both white flat ribbon cables off the main circuit board. 4- Plug in power source and turn printer on. Wait till you get a error message and push "Ok". 5- Unplug power source. 6- Reconnect the flat ribbon cables by aligning and carefully pushing into the conectors on the main circuit board. 7- Plug in power source and turn printer on (Printer preparing occurred). 8- voila, the nasty error message 0xc18a0001 "Ink System has Failed" is now gone
Hope this helps
Pls try and let me know how things go..
let me know if you have any further queries
All the best
Printer now showing error 0xc 19a 0002 - not intending to try anything further.
Nothing to worry
this a known problem..
and it can be fixed very easily
Pls try steps mentioned @ http://fix-your-printer.blogspot.com/2009/07/error-0xc19a0002-on-hp-printers.html
Let me know how things go