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toughguy9
toughguy9, Engineer
Category: Printers
Satisfied Customers: 367
Experience:  A Post Graduate in computer science with over 11 years of experience in Computer Hardware and Software
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HP Photosmart D7360 - error message says Ink System has failed

Customer Question

HP Photosmart D7360 - error message says Ink System has failed - error 0xc 18a 0506. Printer has had little use and just purchased new inks but unable to clear error. Tried a range of options which usually involve unplugging from wall, leaving for a period of time then restarting. Nothing has worked to date.
thanks

John
Submitted: 3 years ago.
Category: Printers
Expert:  toughguy9 replied 3 years ago.

toughguy9 :

Hi

toughguy9 :

Thanks for using JustAnswer

toughguy9 :

the error you got has been faced by few others and they could fix the problem

toughguy9 :

Here are the steps that worked for others

toughguy9 :

*** Fix your HP Photosmart D7360 (Reset Code/Master Reset) ***

1- Turn off power and unplug from power source.
2- Open right side of printer (looking at the front).
3- Disconnect,by pulling gently, both white flat ribbon cables off the main circuit board.
4- Plug in power source and turn printer on. Wait till you get a error message and push "Ok".
5- Unplug power source.
6- Reconnect the flat ribbon cables by aligning and carefully pushing into the conectors on the main circuit board.
7- Plug in power source and turn printer on (Printer preparing occurred).
8- voila, the nasty error message 0xc18a0001 "Ink System has Failed" is now gone

toughguy9 :

Hope this helps

toughguy9 :

Pls try and let me know how things go..

toughguy9 :

let me know if you have any further queries

toughguy9 :

All the best

Customer :

Printer now showing error 0xc 19a 0002 - not intending to try anything further.

toughguy9 :

Hi

toughguy9 :

Nothing to worry

toughguy9 :

this a known problem..

toughguy9 :

and it can be fixed very easily

toughguy9 :

Pls try steps mentioned @ http://fix-your-printer.blogspot.com/2009/07/error-0xc19a0002-on-hp-printers.html

toughguy9 :

Let me know how things go

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A Post Graduate in computer science with over 11 years of experience in Computer Hardware and Software