Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hello, I can assist you with this problem
Good, what is the answer?
On your printer, do you see a tools button, sometimes looks like a wrench?
No I am afraid not.
what version of windows are you running?
By the way the color print heads all work
If you click on start -> control panel -> view devices and printers
Also the out of ink indicator is not activated.
OK I am there
Right click on your printer and choose printer preferences
Then do you have a services tab?
OK I am there and I have it set at Fast Eco Printing Black Ink Only.
Do you see a services tab across the top?
on the right side
No only Features and Advanced
I found another method
press and hold the power button, while holding, press cancel 2 times, then press resume one time, then release the power button
I have a power button in the printer and only three others form feed, a red X and Wireless. The red X may be the cancel but what would resume be?
wow..they don't make this easy, huh
lets go back again to the computer method....on the features tab, do you see printer services ?
Not on the features or the advanced tab
Do you have the HP solution center installed?
No I do not
Is it available from HP?
Yes, you should be able to download it, let me find you a link.
When I went to Windows 7 and reinstalled the printer my CD with the solution center on it would not install correctly. I hope the new download will work
There should be a printer services under the features tab, perhaps that didn't load since solution center failed
You sure you don't have a power button, then resume button, cancel, and wireless all in a row on the printer?
I assume that this is the correct file to download from that link
Yes, that is the full feature software and drivers
resume has a picture of a sheet of paper and an arrow?
Yes that is the form feed
The full feature will be here in 2 more min.
ok, that is the button I was referring to. try holding power, press cancel twice and then form feed once, then release power
you must have a fast connection, that is a large file
OK got some activity this time. I will let you know what prints if anything
Sure made alot of noise I will try to print a test page now. Nothing but the color rectangles at the bottom of the page. No black ink printing
File is here. I will run it now if you want to wait. OK?
Sure, you can go ahead and run the install...that will only provide another way of doing what we just did though. Do you have another black cartridge by chance?
Fraid not. At this time lets stop the chat and I will try the install. I would like to respond to you later with a successful chat if you would let me know how since we haven't solved the problem yet.
sure, you can add the page to your favorites, or you should have an email to link back here. Or just return to justanswer.com and login, then click on my questions in top right
OK see you later.
Replacing the black cartridge might be necessary if the printhead cleaning doesn't help