How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Bernie Your Own Question

Bernie, Printer Technician
Category: Printers
Satisfied Customers: 7140
Experience:  6+ years experience, Microsoft MCDST/CompTia A+ Certified
Type Your Printers Question Here...
Bernie is online now
A new question is answered every 9 seconds

HP Officejet 6500 E709a Printer will not print in color

Resolved Question:

HP Officejet 6500 E709a
Printer will not print in color
Submitted: 5 years ago.
Category: Printers
Expert:  Bernie replied 5 years ago.
Welcome to JustAnswer and thanks for asking your question.

To further understand your issue, please let me know:

1. If this happened after replacing a cartridge or having a paper jam.
2. If you normally use recycled/refilled cartridges or genuine cartridges.
3. If you use any kind of special paper (like glossy or matte)

Customer: replied 5 years ago.
This happened after replacing cartridges.
I used genuine HP cartridges.
This is standard printer paper.
Expert:  Bernie replied 5 years ago.
Thanks, XXXXX XXXXX - and are you using Windows XP, Vista, or 7?
Customer: replied 5 years ago.
Windows 7
I did not replace the colored ink right away until I forced to in order to print.
Now the printer is printing but only the Black. Color is grey.
Expert:  Bernie replied 5 years ago.
Sometimes this is a driver issue, or it may point to the hardware inside. To see which it is, please take these steps for me:

Try loading something with colors on it in the scanner bed. Then, on the Windows 7 computer click the Windows Start button > All Programs > Accessories > Paint.

Click File (the blue button in the upper left) > From Scanner or Camera > This will launch your scanner’s user interface, perform the scan and it will show on the computer, try to print there and see if it still doesn't show colors. I'll stand by.
Customer: replied 5 years ago.
This showed color
Expert:  Bernie replied 5 years ago.
Ok good - this just means it's a driver issue.

Do you have the cd for the printer?

And does it connect directly to the computer with a usb cable, or is it wireless?
Customer: replied 5 years ago.
I have the CD
direct connect
Expert:  Bernie replied 5 years ago.
Great - just take these steps:

Click here:

Download and run the removal utility for drivers, and run level 4. After it is done, don't reboot yet.

Next, turn off and disconnect your printer from the computer > Click the Windows Start button > Devices and Printers > Right click and remove your printer > Leave the printer unplugged still

Then, Restart the computer

Once logged back in, reinsert the printer cd to install it again > Make sure to turn on and reconnect the printer to power and the computer only when prompted by setup and it should work just fine with colors.
Bernie and 3 other Printers Specialists are ready to help you

Related Printers Questions