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Colin Vincent
Colin Vincent, Engineer
Category: Printers
Satisfied Customers: 1544
Experience:  City of Guilds 224, Kyocera, IBM, Novell certifications. 24 years IT experience.
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Canon fax B820 states on display check printer, gives an error

Customer Question

Canon fax B820 states on display check printer, gives an error code ##342 tried changing cartridge, still no joy, will not print, what do i do ?
Submitted: 3 years ago.
Category: Printers
Expert:  Colin Vincent replied 3 years ago.

Hi there. That error is usually a service error for the waste ink absorber inside the unit. The amount of waste ink expelled from the print heads during cleaning etc is monitored and at a pre determined trigger level is shuts down the printer to protect from overflow. The waste absorber is deep in the base of the unit and is not user replaceable so to replace it you would need a service via qualified tech.

You do have the option of resetting and continue printing without changing the absorber via the service mode in the B820 but there is a risk of ink leakage should the waste ink overflow out of the base.

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Colin Vincent
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City of Guilds 224, Kyocera, IBM, Novell certifications. 24 years IT experience.