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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 14588
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Brother MFC-9440CN Drum Error Slide the Green tab on each

Customer Question

Brother MFC-9440CN
Drum Error
"Slide the Green tab on each of the 4 color units. See manual ..."

I have followed instructions and air blown the 4 drum holders and corona wire

The 3 color drums were replaced recently
Menu: Machine Info/Parts Info/Drum says 26% left
Submitted: 5 years ago.
Category: Printers
Expert:  John replied 5 years ago.
Hello, I am Engineer John Cappucci, welcome to JustAnswer and thank you for asking your question.

Are you using genuine Brother cartridges or generic/refilled ones?
Customer: replied 5 years ago.
100% genuine
Expert:  John replied 5 years ago.
That's weird. Have you tried sliding the green tabs already? Also, please unplug the printer from the electric outlet, then remove all the cartridges, wait 10 minutes, turn it on, then insert the cartridges again.

Does it work?

Customer: replied 5 years ago.

nope

 

???

 

Expert:  John replied 5 years ago.
OK. I will opt out so any other expert can try to help you. You will receive an email when another expert takes your question. The new expert will see all our previous thread, so no need to explain the issue again.

Thank you
Customer: replied 5 years ago.

Thank-you John

 

One blog said there was a "reset" option on the Parts Info menu but there isn't on mine

 

Customer: replied 5 years ago.

 

John

 

I have done all of this a number of times - these diagrams are in my manual

 

I have been through the blogs and tried a number of suggestions

 

I will pay $50 to solve this problem otherwise I will buy another printer - it is too bad because the MFC-9440 it better than my HP MFC

 

Expert:  John replied 5 years ago.
OK, I need to log off now. You will receive an email when another expert takes your question. The new expert will see all our previous thread, so no need to explain the issue again.
Customer: replied 5 years ago.

John

 

Brother Support suggested i clean the electrodes with a soft cloth and it worked

The error message is gone !

 

Thanks for your effort

 

Expert:  John replied 5 years ago.
That's great! but you said you already followed the instructions for the corona wire, that's why I didn't ask that.

Anyway, I am glad it is working now! Have a great weekend!

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