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The procedure you will need to follow goes like this:
First, disconnect the printer, turn it off and unplug it from both power and computer. Leave it that way throughout the following, until you are instructed to connect it up again by the installation software routine (or, at least, by that routine having completely ended and finished and exited etc.)
So: turn off, unplug, unplug your printer.
Go to your computer, to Control Panel, and remove all entries for your printer and its series in Printers, by clicking on each icon (or entry) and deleting.
Then go to Control Panel, Programs and Features, and use Remove or Change/Remove to get rid of all programs specific to your printer.
Then, reboot your computer: shut it down and start it up again.
Then, go tohttp://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=en&cc=us&dlc=en&sw_lang=&product=3752459
and click once on 'Driver - Product Installation Software (4)
', then click on the third link, forHP Officejet Pro Full Feature Software and Driver
before going to the Download button and following the download process, getting the driver onto your disk, and completing the download and then starting the driver installation program and following through the process.
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