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Michael Hannigan
Michael Hannigan, Technician
Category: Printers
Satisfied Customers: 8949
Experience:  20+ Years Experience in Field. Master Certified Printer Tech - HP, Canon, Xerox, Ricoh, Lexmark, Oki, Ghestner, Konica Minolta, Kyocera, Sharp
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The printer is printing but nothing is coming out on the paper.

Resolved Question:

The printer is printing but nothing is coming out on the paper. This is a Pixma MX870 printer. I just exchangedd two printer cartridges.
Submitted: 3 years ago.
Category: Printers
Expert:  replied 3 years ago.

XXXXX XXXXXnigan :

Hello. My name isXXXXX will be your Primary Care Technician and I can assist you with your question.

XXXXX XXXXXnigan :

Was the printer working previously?

XXXXX XXXXXnigan :

If it was working previously, but sat unused for a period of time, it's likely that some ink has dried in the printhead.

XXXXX XXXXXnigan :

This can be corrected. The first step is to instruct the printer to clean the printhead

XXXXX XXXXXnigan :

Cleaning the Print Head consumes ink, so clean the Print Head only when necessary.


You need to prepare: a sheet of A4 or Letter-sized plain paper


1. Make sure that the power is turned on.


2. Make sure that one or more sheets of A4 or Letter-sized plain paper are loaded in the Cassette.


3. Open the Paper Output Tray gently, and open the Output Tray Extension.


4. Clean the Print Head.
(1) Press the Setup button.
The Setup menu screen will appear.

(2) Select Maintenance

Full Size Image
, and press the OK button.
The Maintenance screen will appear.
(3) Select Cleaning, and press the OK button.

Full Size Image

The confirmation screen will appear.
(4) Select Yes, and press the OK button.
The machine starts cleaning the Print Head.
Do not perform any other operations until the machine completes the cleaning of the Print Head. This takes about 1 minute 30 seconds.
The pattern print confirmation screen will appear.
(5) Select Yes, and press the OK button.
The nozzle check pattern will be printed.

XXXXX XXXXXnigan :

Hello?

XXXXX XXXXXnigan :

Still there?

XXXXX XXXXXnigan :

Please let me know if you have any remaining questions

XXXXX XXXXXnigan :

Please remember to click accept.

Customer:

I am presently cleaning the nozzles.

Customer:

Still here

XXXXX XXXXXnigan :

OK

Customer:

Still here. Has not worked yet. Aligning print heads

XXXXX XXXXXnigan :

You can do the cleaning up to three times

Customer:

The printer was printing fine until I changed cartridges.

XXXXX XXXXXnigan :

Did you remove the protective tape from the cartdridges

Customer:

Thought I did. Will double check when it stops

XXXXX XXXXXnigan :

ok

Customer:

Am trying to print this page now

XXXXX XXXXXnigan :

OK

Customer:

Still no ink on paper

XXXXX XXXXXnigan :

And what did you find out.

XXXXX XXXXXnigan :

Did you remove and check the cartridges?

Customer:

yes

XXXXX XXXXXnigan :

Does it do the same if you try to copy a page?

Customer:

do not know. will try

Customer:

It copied a page just fine.

XXXXX XXXXXnigan :

That takes several things out of the equation then.

XXXXX XXXXXnigan :

It's basically not the device nor the cartridges.

XXXXX XXXXXnigan :

Have you already tried restarting the computer

Customer:

no

XXXXX XXXXXnigan :

That is what I would suggest next. Now that we know it's not the printer, it must be something simple, like the computer needing to reconnect with a reboot

Customer:

ok will reboot now

XXXXX XXXXXnigan :

ok

XXXXX XXXXXnigan :

Just add this to favorites

Customer:

Got some printing. need to change another cartridge

XXXXX XXXXXnigan :

Ok. So that seems to have solved the blank page problem.

Michael Hannigan, Technician
Category: Printers
Satisfied Customers: 8949
Experience: 20+ Years Experience in Field. Master Certified Printer Tech - HP, Canon, Xerox, Ricoh, Lexmark, Oki, Ghestner, Konica Minolta, Kyocera, Sharp
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Michael Hannigan
Michael Hannigan
1022 Satisfied Customers
20+ Years Experience in Field. Master Certified Printer Tech - HP, Canon, Xerox, Ricoh, Lexmark, Oki, Ghestner, Konica Minolta, Kyocera, Sharp