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Dustin, Printer Repair Specialist
Category: Printers
Satisfied Customers: 13125
Experience:  A deep understanding and technical prowess in the finer points of printing and printer repair. Also worked in The US Army as A Network Switching Systems Operator/Controller
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I have set up our office canon faxphone L90. The only problem

Resolved Question:

I have set up our office canon faxphone L90. The only problem I have is that I can't send documents. I put in the phone number and push start, but "set document" comes on the screen. How do I get rid of this, so I can send my faxes?
Submitted: 5 years ago.
Category: Printers
Expert:  Dustin replied 5 years ago.
Welcome to

My name is XXXXX XXXXX I am one of the experts who will be assisting you today!

when you get that message..

Pull the document out, and then reinsert it.. does that clear the error and get it faxing?

Customer: replied 5 years ago.
No, it still doesn't work.
Expert:  Dustin replied 5 years ago.
Is this a new device, or did you purchase it used?
Customer: replied 5 years ago.
This is a new device.
Expert:  Dustin replied 5 years ago.
try all these steps first..

1. Lift the document release lever.

2. Lift the paper stack cover and pull it out completely.

3. Lower the scanning platform (A) in the document delivery slot.

4. Carefully pull out the jammed document.

5. Lift the scanning platform back into place.

6. Insert the paper stack cover.


Make sure the back end of the cover does not catch and lower the scanning platform.

7. Lower the document release lever back into place.






when you go to send teh fax.. and you get that message. make sure this lever is down!



Lower the document release lever back into place.



can you fax now?


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Customer: replied 5 years ago.

It still didn't work, there was no paper stuck.

Expert:  Dustin replied 5 years ago.
ok, and moving the slider down.. ddnt make the message go away?
Customer: replied 5 years ago.
I just tried it out, and now when I put the document in it says "document" on the screen. Thanks for your patience with me.
Expert:  Dustin replied 5 years ago.
Your very welcome..

At first i thought maybe the switch was broken.. ( which does happen sometimes)

Thank you for getting back to me, and for your diligence ..

If you need anything in the future, let me know!

Customer: replied 5 years ago.


Thanks, have a great day!!