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mike6708
mike6708, Technician
Category: Printers
Satisfied Customers: 735
Experience:  A+ certification
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HP Photosmart C7280 All in One printer. Somehow I reset

Resolved Question:

HP Photosmart C7280 All in One printer.

Somehow I reset the language to Russian. I don't know how I did that and I can't figure out how to get it reset into English. Can you help?
Submitted: 3 years ago.
Category: Printers
Expert:  mike6708 replied 3 years ago.

mike6708 :

Hi my name is XXXXX XXXXX ill be helping you today

mike6708 :

Hit the Setup button on the printer -then go to Preferences -Hit OK. There will be a option -Change Language -Hit OK and change the language to English

mike6708 :

Alternately, when the printer is on, press the * and # XXXXX at the same time and release them. When the display shows 'Enter Special Key Combo', press the buttons 1, 2 and 3 one after the other. When the display shows 'Support' on the display, press the right arrow button until you see Resets Menu, and then press OK. It should show 'Country\Language Reset', so press OK. Once the printer restarts, you'll be prompted to selected the Language and Contry again.


 


Hope this helps.

mike6708 :

are you with me?

Customer:

yes

mike6708 :

ok hows it working ?

Customer:

reached the point of country/reset and ok

Customer:

printer turned off

mike6708 :

ok turn it back on

Customer:

just turned it on

mike6708 :

howd we make out

Customer:

ok...tells me improper shutdown. use on button to shut down

Customer:

doing that

mike6708 :

ok

Customer:

it'sginning...

Customer:

it's ginning

mike6708 :

ginning??

Customer:

sstill improper shutdown

mike6708 :

what option did you try the first one or the second one?

Customer:

photo tray problem verify the photo tray is pushed in until stops

Customer:

done that...ginning again

Customer:

ginning...cranks/noises/lights coming on and off/noises

Customer:

still improper shutdown

mike6708 :

1. Unplug power cable while the printer is ON.
2. Press and hold the '#' and '3' buttons, and plug the cable back into the printer.
3. Continue holding the buttons down for 20 seconds, and then release it.

mike6708 :

if that doesnt work then repeat the same procedure mentioned iabove, but this time, press and hold the '#' and '6' button and plug in the power cable

mike6708 :

still here?

Customer:

done with #3...ginning again

Customer:

tells me to laod paper...done that...paper jam---working that

mike6708 :

is the language back to english?

mike6708 :

try the # XXXXX option but it sounds like a main board issue if it keeps throwing all these different issues at you

Customer:

ok...ginning again

Customer:

yeah, we're back to english

Customer:

how in the world would i have ever gotten it to russian to begin with?

Customer:

this is a pretty complicated process to get the language changed and i KNOW i never went through all those gyrations

mike6708 :

any kids in the house that may of played with it?

Customer:

OK

Customer:

new issue

mike6708 :

how old is the printer?

Customer:

connect and install software

Customer:

when i deinstalled and reinstalled would do i now need to reinstall driver?

Customer:

4-5 years

mike6708 :

yes thats possible

mike6708 :

so its out of warranty

Customer:

i don't have originals. can i get them off the web/

Customer:

don't know about warranty, but probably

mike6708 :

yes what version of windows are you using?

Customer:

vista

mike6708 :

ok give me a second ill get you a link to the driver

Customer:

great...going toget a glass of wine...be right back

Customer:

i'm back

mike6708 :

that link will take you to the driver download from hp

mike6708 :

if it is a main board problem with the printer though were going to run in circles all night

Customer:

downloading it right now

mike6708 :

ok

Customer:

in answer to children question...no. i did something. i knew i did it as soon as i did it but i don't know what i did

mike6708 :

oh ok hows the download coming?

Customer:

and i certainly didn't doanything as complicated as your *#123 and everything else we've done

Customer:

downleoad complete

Customer:

extracting slowle\y

Customer:

almost done

Customer:

95%

Customer:

installing...asks whether easy install or advanced install.

mike6708 :

almost there

mike6708 :

easy

Customer:

i would do easy for myself...but since i've got you, do i want to do advanced?

mike6708 :

no easy is the best way

Customer:

ok. easy it is

Customer:

told me to unplug printer from computer and start again...downloading a lot of programs

mike6708 :

ok that sounds good

Customer:

still downloading

mike6708 :

hopefully were on the right track here

Customer:

we are at 94% of step 3/4 and have been for awhile

Customer:

are you in the us or somewhere else?

mike6708 :

im in the

mike6708 :

us

Customer:

good

Customer:

i like to patronize us firms

mike6708 :

new jersey to be exact

Customer:

i work at west point. live in monroe ny

Customer:

ok. finally moved off that dime.

Customer:

we are installing now

Customer:

slowly

mike6708 :

well at least were making progress

Customer:

do you work out of your home or are you in an office of some sort?

mike6708 :

from home

Customer:

we're not at a standstill, but we're v-E-R-Y slow

Customer:

at step 3 again...the same one that kept us on extracting for awhile

mike6708 :

well we will have to just wait it out

mike6708 :

maybe a few more glasses of wine lol

mike6708 :

still working?

mike6708, Technician
Category: Printers
Satisfied Customers: 735
Experience: A+ certification
mike6708 and other Printers Specialists are ready to help you
Expert:  mike6708 replied 3 years ago.
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Expert:  mike6708 replied 3 years ago.

http://www.justanswer.com/computer/expert-mike6708/ you can follow that link to get back to me directly

 

Expert:  mike6708 replied 3 years ago.
if this helped please click accept so i get credit for my time

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