Hi there. The Printer Doctor is in and ready to help you!
Was the former black cartridge you replaced completely empty, or did it just not print anymore?
It just didn't print anymore
Okay. Bear with me, this will take some explaining.
It will print all the other colors though.
See, the tubes that transport the ink from the ink "tank" to the head is clogged. Let me explain:
Unlike most hp and Lexmark cartridges that have the print head and its electronics on the cartridge, the Brother, Canon and Epson standard design is to use a "tank" cartridge. This tank merely supplies the ink, but the print heads and electronics are in the carrier below the tank.
What happens is that the quick-drying agent in the ink can clog these heads, either due to not printing for long periods of time, poor non-OEM compatible or refilled cartridges. Another common factor is when cartridges are removed and not immediately replaced with new ones. The air is able to get to the residual ink down in the print head and BOOM, it drys quickly and now clogs. The quick-dry agent is good for preventing smear on your prints, but not printing for long periods, leaving the carrier empty too long before inserting new carts, this agent works against you.
Now, having said all that, what is the solution? There are only two:
1. The same quick-dry agent (glycol) in the ink is used when you do a print head auto-clean. Unexposed to the air, it acts as a solvent and attempts to flush the clogs through the nozzles. That, as you know, uses a lot of ink but done repeatedly (though costly) will eventually work. 2. If it does not work after, your only recourse is to remove the print heads and manually clean them yourself or send it to an authorized service center.
The service center may offer to just replace the heads altogether, but make sure it's worth the cost versus buying a new printer.
I realize that this kind of info is sometimes not what we like to hear, but after years of experience with these printers and inks, I wanted to explain everything so you know what you dealing with. One of the above procedures will definitely solve your problem. I hope it is the one least costly and quickest for you!
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Thank you, and HAPPY PRINTING and from the Printer Doctor!
Ok, Sounds good. I appreciate the advice.
Best to you!